Hello,
Please can somebody reply to my questions? I found so difficult to get somebody to come back to me, surely you need to do something about costumer service.
I had a costumer that has request the cancellation of an order she made. I think I did cancel it but I wonder if the money will go to her account automatically or I need to do it on my own?
Best regard,
Xavier
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filblanc Reputation: 63 See filblanc's booth |
The person paid through paypal.
You will have to go into your paypal account
Go to PayPal
Find the order
Click on the refund link
and refund the money.
Bonanza does not have any access to the money you received for purhases nor can it authorize your account to refund the money.
Once refunded you are to return to bonanza and request a refund of your fees through your monthly statement
Selling Dashboard
Billing
Statements
Current Statement
find the invoice and click on red x or the link to request a refund
this may help
https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza
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TrinketBox Reputation: 3805 See TrinketBox's booth |
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