It’s been 42 hours since my first request for assistance. I just opened a webstore with my own domain name that only reverts to Bonanza’s main page. I have sent screen shots asking if I have set things up properly and get no response. Is there anyone that can help me? I’m about to throw the towel in and go back to the host I was using previously.
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HMFineJewelry Reputation: 10 See HMFineJewelry's booth |
Apologies for the delay @HMFineJewelry. Our support team is getting lots of love from shoppers and sellers right now and are doing our best to get to all requests in a reasonable time. Sounds like you may need log into your 3rd party domain account (i.e., 1and1, Bluehost, GoDaddy, Namecheap, Network Solutions, etc) and change the CNAME record.
Currently your CNAME record is most likely set to “your-booth-name.bonanza.com,” but it should be set to “your-domain.com (without the “www”).”
For example, my website domain is “www.bonanzakaty.com” My old CNAME settings would have been set to “bonanzakaty.bonanza.com” and now I need to change it to “bonanzakaty.com.”
Hope that helps. Our support team will be back in touch with you as soon as possible. Thanks for taking the time to contact us, and welcome to the Bonanza community!
Kind regards,
The Bonanza Team
PS, it is really helps to speed things up if you send only one request per incident to support. We are usually pretty good about identifying duplicate requests and merging them but that takes time away from original requests too. Thank you for your help with this and for your patience!
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Katyoke Reputation: 1512 See Katyoke's booth |
Oh no, sorry for that. Please have a look at this page that assist you in setting up your custom domain to use with your Bonanza [URL removed] [URL removed]
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TheCooler Reputation: 16 See TheCooler's booth |
Viewed: 1257 times
Asked: over 9 years ago
Latest response: over 9 years ago
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