I would also contact Bonanza through the Resolution link on your order

https://www.bonanza.com/site_help/general_buying/item_never_arrived

Doing a little digging..shows that your seller has their public profile is set to private so there is no way to check when they were last online, nor anyway to get to their booth, that I can find as their userID does not come up in site wide search.

Suggestion to sellers…set your public profiles to public and fill out the information, so that your booths and any links can be found by buyers (website, social media links,..about me/store, etc) ..it would help in buyers finding you in searches also

Account Dashboard
Settings
Other Options

Allow users to see your public profile

I would continue to try to contact seller both thru this site and thru their actual email. Give them a couple days and if at that point still no contact and you have no tracking info, if you paid thru PayPal, begin the claim process. There is no excuse for a seller not to respond within 24 hours to a email. I believe also that from their booth you can see the last time they were online, if it was recently and within the time you emailed, definately file the claim. I am a very vigilante individual when it comes to ordering something and not receiving in a timely manner so for some this may seem harsh, but it is the way with business now. Hope this helps.

send them one more FINAL message informing them if they do not respond soon you will be filing a claim against them, if they do not respond & preferably with a verifiable tracking number then you need to contact your bank/credit card company, PayPal or whoever was your payment processor. they need to provide the product which was paid for as well as adequate customer service. Good luck getting it resolved!

Hi,

I sell quite a few items overseas (UK, Europe, Australia, etc..) and when using the International Business 1st class mail you do not get a tracking number. Just the L number which is mostly for your records and proof that you, as the seller, printed a shipping label.

Delivery of items I’ve sold in the UK average anywhere from 5-15 days.

Generally I send an e-mail notifying the buyer that the item has shipped and when to expect the item. For a buyer not to respond to e-mails is +not only wrong but bad fir their business. Been printing t’s and such since 1987 and I’ve learned that you may only sell one shirt (phone in your case) to that customer but you never know who that customer knows. If you get great service, great product and timely shipping, you’ll tell your friends where you got the phone. No service from the seller, you’ll surely tell your friends about that a lot faster.

Try to contact ’em one more time and let them know that the service was terrible and you will let your friends know where NOT to buy anything from.

Hope this helps.

Fred
Melbourne FL
USMC Retired