I received an answer from Bonanza. Delivery confirmation protects us sellers and when this happens, we need to check our USPS label address to the customers address they provided. Which I have done. Thanks!

I would ask the buyer to

1) check with family members to see if someone in the house might have picked up the package and forgotten to tell them, and

2) if not, ask them to check with the local post office and ask them to what address the package was delivered according to the DC number.

I would also take the DC number to YOUR local post office and ask them to trace it.

If the item is relatively inexpensive, I would probably choose to send another one out to the buyer without waiting for the postal trace to be completed (they can take AGES. If the trace can’t prove delivery (i.e., a signature was not required), the PO will end up reimbursing you for the first shipment.

If it was an expensive item, I would explain to the buyer that since DC is showing delivery, the order must be traced through the postal service before you can send out a replacement.

Every case is different, and every seller handles this sort of thing in their own way…that’s just how I generally would handle [URL removed]

I have had this happen as well. The item was insured, but rather than go through the lengthy claim process, I called the local post office where the DC was last tracked. It was a small town, and I got lucky. The mail person who delivered it, actually remember putting it inside the garage as it was raining. I called the client and they found it. I think the buyer will still have the option of filing a claim with the payment source if item is not received even though tracking shows that it has been delivered.

Delivery confirmation is only 97% accurate

Sometimes mailmen forget-but too personally two weeks ago I got NOTICE to pick up package at post office ALTHOUGH delivery confirmation said DELIVERED

I asked at post office=-when carrier takes it to deliver, they scan package tracking, check off delivered at USPS because they have no scanner on their routes, which may be their problem-maybe they were left a notice to get at USPS, not yet picked it up

Call buyer’s post office with tracking number, ask questions

Was item insured?

I would copy and paste tracking information and let the buyer know what kind of package it was and request they check with family members, around their home and speak with their carrier. Carriers usually have very good memories and will remember where they left the package. I also add if the package still doesn’t turn up, I’d file a theft report with the P.O. and expect someone to investigate. Adding the last part will either miraculously have the package show up or I never hear from the buyer again.

Texas Treasures [URL removed] “but rather than go through the lengthy claim process”

I just had a good experience with a $100 USPS insured item. The tracking on the insured package stopped before delivery and the customer said he never received. I waited the required 21 days, put in an ONLINE claim at USPS and the $100 check arrived in about a week. Filling out the online USPS insurance claim only took a few minutes.

signature confirmation solves this issue

A couple of years ago, I had a package that was delivered by UPS. When I checked the tracking number, it said it had been delivered the day before. I didn’t have it, or at least that’s what I thought. Later that day, I did find the package; UPS had left it in a spot they thought was “less” visible to anyone driving by. Well that was great, but packages had never been left there before. I had already contacted the company saying I didn’t have the package and had to call them back and correct myself. The bottom line, is sometimes a different mail carrier will leave a package in a less-than-obvious place. Ask your buyer to look around again, ask other family members. They might want to check if their regular mail carrier was working that day of if there was a sub. You never know.

I had this happen a few times as a buyer and a seller. Usually it is either at her post office, your post office, or riding around on the mail truck. You need to contact your postal office as well as the buyers.

UPS rode a package around for a month. I had been contacting the seller but she didn’t respond until a month later. The site took her side because it said delivered after persuading her to give me the benefit of the doubt she contacted ups and the item had been on the ups truck the entire time.

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Having delivery confirmation helps. but the insurance Nope! they won’t do anything. I had an issue years ago and never gotten my money back from the lost package.

And guess what? a few wks ago from another site I had to replace a large wholesale order because the post office lost it. not one package, but two! Kind of odd that both of those packages to one customer never got there.

Good customer service is to just replace it if you can. if not refund. what else does a person do?