International order and editing invoice

Received an international order. The package weight will be 4 pounds to Spain. It is a multiple item order but the total cost of the items is under $20. Trying to edit the invoice to include shipping but I can’t because it seems I’m limited to a total shipping charge of no more than 30% of the total charge or $15. This just isn’t possible. The shipping charge is over $50. While it’s doubtful the buyer would even be interested in such a high shipping charge, I’m certainly not inflating the charge…I guess I’ll just have to cancel the sale/decline the offer. Any thoughts?

asked almost 7 years ago

3 Comments

EmpressDepot says: June 03, 2018

Sorry you are in this predicament. Is there a way to do an invoice directly from Paypal. I think there is. Still does not help with the cost though but then you never know.

TrinketBox says: June 03, 2018

send a message..tell them the shipping, if they still want to go through with it…ask for PayPal email and send a direct invoice to them…then marked the items as paid for fvf

TrinketBox says: June 03, 2018

not the best solution…unfortunately with many of the items in my other booth…international shipping is more like 130%…not 30%

2 Answers

I suggest you will contact the buyer and inform about the shipping charges with benefits for a buyer like you will receive quickly etc. After receiving the reply from buyer then you will decide to cancel the order or not.

Don’t lose a single opportunity to sale.

answered almost 7 years ago

Hello Dear

Did you received my request?

Waiting to hear from you soon

e-mail. [email protected]

answered almost 7 years ago

okanga101
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