How do I cancel an order? Had a bizarre & irritating experience where an order was placed I asked a question before shipping the customer rudely & defensively claims to never have placed the order well okay so I refunded her but now not seeing an option to cancel this order. I know how to request a fee refund but don’t see where to cancel this order
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
I recently had something similar experience.
What I did was first issue refund, then go and look at current Bonanza invoice (Seller dashboard>Billing>Current Statement), find the sale. There should be a “X” next to it. Click that, it will request a refund. Once Bonanza verifies, they will cancel the order and they will mark it cancelled.
I hope this helps
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Once_Again Reputation: 525 See Once_Again's booth |
Thank you, so I need to request the fee refund 1st then after 7 days will be an option to mark as unpaid & it’ll go away. Haven’t been able to make the request yet since laptop is down & Bonanza requires a screen shot of the refund. Thanks for your response
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
I just copy and paste the refund information. You can also add the email from the buyer to help justify the canceled order.
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HotWheelsa2z Reputation: 36 See HotWheelsa2z's booth |
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