How many negative feedbacks can a person leave for a single item?

I am totally confused. For the first time in over a dozen years, I received 3 negative feedbacks for an item that got lost in the mail, and for which I had refunded the money. (I had misplaced the tracking number, so I could not prove I had actually mailed it.)

I understand the disappointment. I can even understand her giving me a negative feedback because she thought the worse of me.

But, here’s my really serious [URL removed] how is it possible to leave 3 separate identical negative feedbacks for a single purchase on the same day – or even ever, actually?

I am quite disturbed about what this may mean in terms of someone really out to get you….or me……How many more negative feedbacks can she leave me for that one item? Can someone go back to a purchase made a year ago, and add another feedback, good or bad for the single item?

This has me terribly upset.

Yes, I have sent a message to support, but what do you all think of this?

asked over 8 years ago

1 Comment

cshort0319 says: November 08, 2016

You have all been helpful, and Support has been submimely helpful. I am very pleased!

4 Answers

Since they appear to be identical, it is probably a ‘hiccup’ glitch..I think it was one feedback that was posted 3 times and not 3 different feedbacks…only thing you can do is contact support..though you can also leave a comment to the negative

answered over 8 years ago

ccmom
Reputation: 12648
See ccmom's booth

6 Comments

cshort0319 says: November 07, 2016

As I mentioned, I did contact support. The timing of this – right before the Balck Friday special promotions – could not be worse for a “hiccup” like this.

cshort0319 says: November 07, 2016

Makes me kind of want to give up entirely.

misskeech says: November 07, 2016

No, dont give up cshort! I know the feeling, i think many of us do. However, as ccmom said, I think this was in error, and if i were you, i would ask support to look at your record and reverse the neg. completely! They will do that in some cases. It is worth a try.

cshort0319 says: November 07, 2016

It’s actually counting as three negatives on my score, too. I even weent back through eBay – turns out I have been there for 16 years, one by one, and there were only 2 there, both from 15 years ago. None from ETSY – and I hadn’t incorporated them into my count hee anyway. So this really makes me l

Kellibell2015 says: November 07, 2016

I would suggest that when you sell an item and mark it shipped here, there’s a place for a tracking number. Put it on there so if you ever lose it, you have it recorded here.

cshort0319 says: November 08, 2016

I generally do, but have no idea where I put that Post Officer receipt. I do not dispute her allegation that she never recieved the item, my issues are, the 3 negatives (That has been resolved by staff) and the accusation that I am a thief who did not ship her pin to sell at a greater profit.

Carolyn, it is now corrected, so at least doesn’t look so bad.

I think your reply is fine and it shows you followed through. I don’t think this will hurt you.

answered over 8 years ago

I agree with others that it looks like a hiccup, and I am pretty sure Bonz should be able to fix it quickly.

Even if it takes a bit of time, though, I seriously doubt it’s going to have any impact on your sales. Unless someone’s score is remarkably low, or in some way grabs attention, I believe nowadays it’s the volume of feedback more than the score that anyone cares about. In other words, if I see a seller who has over a thousand feedbacks, their score would have to be notably low before I’d even go look at it. I’m just going to assume that no one can make everyone happy (which is, in fact, an objective truth, so 100% scores represent luck more than anything else to me).

Just my opinion, but there is no such thing as a seller, or any other business, who has “made” every customer happy. Plus, happy people don’t leave feedback half as often. So 100% means nada. A noteworthy low score in proportion to number of sales… That means something, maybe. So, you’re fine. Way more than fine. An also it’ll get fixed. Don’t sweat it.

answered over 8 years ago

2 Comments

RummageRampage says: November 08, 2016

Looks like it got corrected while I was typing this. So, yay! ;)

RummageRampage says: November 08, 2016

Oh oh oh… Just to clarify, I didn’t mean “100% means nada” to insult those who work hard to keep it. Just to mean it ain’t your fault if it gets blown up. ;)

I noticed these negatives the other day, when I was pinning Your Black Friday banner to P. board, and I felt really sorry to see that view. My reaction was exactly as [URL removed] “How many negative feedback can a person leave…!, one wouldn’t be enough…?”

I think I may have some clue, how it could happen, based on some differences on two pages of my [URL removed]

I had 2 customers – one with 1 order and the second with 2 orders.
On my Bonanza Customers page (booth_customers) in the Total Orders column for these particular customers there are doubled numbers – 2 and 4.
The amount in the Total Spent column is also doubled.
But on My Bills page the fee is correct, not doubled.

I don’t know, how it looks on the Buyers side, but since I see doubled 3 different orders, then it’s possible that in Your case B. system tripled one negative…
(let’s assume, in a good faith, that it was not the Buyer, who saw tripled order and added 3 negatives).

I’m glad to see it was quickly and positively resolved in Your fb records.

answered over 8 years ago

1 Comment

cshort0319 says: November 09, 2016

Bonanza’s response was rapid and above and beyond the call of duty. Not only did they end up removing all 3, I received detailed instructions about how to prevent a problem person from buying from me. This kind of support means a lot to me as a buyer.

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