How can i refund partial shipping fee to buyer?

Hello!
We made a sale where the buyer purchased two items from our Bonanza shop. Thus, the shipping was less than we charged him. I’d like to refund him the overage, but I can’t find a place in Bonanza or PayPal for doing so. All I see is full refund options.

Can anybody guide me to how to refund him just part of the shipping he paid us?

Thanks so much and kind regards,
Barbara

asked over 5 years ago

3 Answers

You will have to do it in paypal.

When you click on the paypal refund, it shows Total Refund Amount which shows total amount.
You can enter any amount in that box provided and the amount will change to what you enter, thereby changing the amount of refund.

You cannot refund from bonanza, because bonanza does not handle your funds from transactions. Paypal new user agreement also no longer refunds the fee or partial fee paid with refunds.

To set up combined shipping discount on Bonanza

Booth Setting
Discounts and coupons

Use one of the options for combined shipping (either decrease the cost of shipping by a certain percentage or $ amount) for additional item purchased.

Or add a percentage or $ amount for additional items after the highest shipping cost

answered over 5 years ago

1 Comment

LuLusFancy says: October 11, 2019

Thanks so much for your answer, TrinketBox! :)

Indeed, even an incomplete installment discount will get a few expenses charged against that sum will be attributed back to your Etsy charge, regardless of how they paid.

You’d need to discount through PayPal obviously, however on the off chance that you go to “Oversee Order” and demonstrate that you’ve discounted a bit of transportation paid, you ought to get a piece of the 5% discount back on your bill. In any event, it’s constantly been that way when I’ve discounted any segment of an installment through PayPal, so I don’t feel that is changed.

ref :[URL removed]

answered over 5 years ago

Terrybody
Reputation: 12

I have hendred and ten item. but in since starting to today i got only one sell. you have to make advertising and take membership for boost your sell and most thing you have to list more item.

For more [URL removed] [URL removed]

answered over 5 years ago

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