Customer made an offer and the “Seller Open Offers” is not showing it. Any thoughts?
I spoke to the customer and she is waiting for me to accept it. As indicated above, the offer is not showing. I also tried to change the price to what we agreed to, and that’s not possible either because when she made the offer probably the cart is reserving the items. Any suggestions?
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bonzuser_jmnqt Reputation: 10 See bonzuser_jmnqt's booth |
Hello bonzuser_jmnqt
Welcome to the Bonanza Community!!
We are so sorry to hear that has made two offers and they have not gone through.
Here is information from our Help pages that may help
What is “Best offer” (OBO)?
https://support.bonanza.com/hc/en-us/articles/360001388731-What-is-Best-offer-OBO-
another option is to sent an invoice directly to the buyer.
“How to Create an Invoice”
https://support.bonanza.com/hc/en-us/articles/360035434311-How-to-Create-an-Invoice
If you need additional support please email our support team and they will be glad to assist you further. Contact us at [email protected]
Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
I have had two offers from Buyers recently that were unable to go through. I had to have the Buyers remove the item from their cart so that I could change the price of the item in the booth by editing it. They were then able to purchase the item without any problem once I changed the price in the listing. I agree that their are problems with the Offer procedures and it needs to be made easier for the Buyer. Shipping should not be included in the offer price and the Seller should be able to reply and negotiate on the offer without having to deny the offer.
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Starfisher Reputation: 123 See Starfisher's booth |
I don’t know if this will help or not but here goes. As a seller I made an offer to two people yesterday. On the first try of each offer it did not go. I had to enter each offer into the system twice for the offer to register. Perhaps this is working the same way for offers from buyers to sellers. See if the buyer can make the offer again and perhaps it will register. In the meantime I would report this glitch.
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snowbearsmom Reputation: 34 See snowbearsmom's booth |
1 Comment
The other problem with the OBO is
“You can make your offer during the checkout process as long as you do not live in a state where marketplace facilitator tax laws exist. Check your state.”
Are you sure the buyer made an offer and just did not use the contact seller option and made the offer through a message…
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CindyBear Reputation: 3068 See CindyBear's booth |
1 Comment
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MikomD Reputation: 16 |
1 Comment
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VivianAEnoch Reputation: 26 See VivianAEnoch's booth |
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