Batch edit still not working as I have sent in support tickets since 12-28-15. I try to do a batch edit once a week with no success since 12-28-15. Can someone please help me solve the problem and reply.
Thanks.
Marco Cuozzo, President
Mar-Pat Distributors
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MarPatDistributors Reputation: 10 See MarPatDistributors' booth |
This is an official Bonanza response.
Posting this solution as it may help others. The Batch Editor is working just fine. The user had their main booth settings set to not accept offers. So when they tried to allow offers via the batch editor, our system would not set them due to the main account preferences.
Bonanza can make that more clear and display a pop out message letting the user know that their main booth settings are preventing that action from converting on that page. We will make sure to submit that improvement to our development team. Thank you for finding this opportunity to improve the feature @MarPatDistributors.
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bonanzamark Reputation: 1539 See bonanzamark's booth |
Thanks for reaching out @MarPatDistributors and sorry for the trouble. We have not received reports of the batch editor not functioning and are able to perform actions in bulk without issue. If you are experiencing trouble, we recommend clearing your browser’s cache and history to see if that resolves the problem. Here are instructions on how to clear your [URL removed]
[URL removed]
Our site features tend work best on Google Chrome, Firefox and Safari. Please make sure that you are working with the most up-to-date version of your browser. If clearing your current browser’s cache does not resolve your issue, we recommend using a different browser or device to see if the problem persists.
Please note that if you are attempting to update thousands of items at a time, it may take several hours for your request to process. We apologize for any inconvenience.
Hope that helps!
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Katyoke Reputation: 1512 See Katyoke's booth |
It also may help to know exactly what you are trying to batch edit…
IF it is shipping, all the original shipping whether domestic or international has to be cleared first before new shipping is added…
There are other things to….text editing is easy to add extra text, but removing, it does not always work..as the text has to be in the exact same format that it appears in the listing…this includes and hidden formatting
So without knowing what you are trying to batch edit….it is hard to know how to help
Also with only 188 items, they all could have manually been changed since Dec 28…..meaning no offense..just saying
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TrinketBox Reputation: 3805 See TrinketBox's booth |
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