esspy5's Feedback on Bonanza

Seller response:
Well, I’m not clairvoyant. If you have a problem the first step is to “contact me” with the issue you’re having! If I hadn’t checked feedback I won’t know. Funny how someone can figure out how to leave feedback but not how to send a message – very suspicious.. There have been literally hundreds of positive entries and you are the only person in the 2 years I’ve been selling this product to leave negative feedback on it – again, very suspicious.

Seller response:
First, I offer disc or download and you ordered download – not disc. Second, my number is on the download info you received; no call. Hundreds have downloaded and installed so the problem is in your inability to follow the included instructions. Call me and I’ll walk you through it.

Seller response:
What you are receiving is a "false positive" The Adobe forums are lit up with this issue. It seems that Adobe has been aggressively trying to get customers to upgrade to their newer subscription based versions (of all products not just Acrobat) by randomly sending out false positives - much like Microsoft did with Windows XP before they were forced to stop by bad press. Here's a link if you'd like to sample some of the postings. https://forums.adobe.com/thread/2270193 There is an easy fix and I’ve sent you a message on how to correct it.

Seller response:
It’s so frustrating when people don’t read the listing to see how they will receive the item. It says “Once you have paid you will receive an email to your Bonanza messages with the Product Key and a download link for the software.” Order was placed on 7/20 at 4:54 am PDT and the download was sent to your Bonanza messages at 10:22 am. All you have to do is login your account and check messages. The subject line says “Office 2007 download”. I do it this way so that I will have a verifiable record of delivery.

Seller response:
It's very frustrating when customers don't read the listing and then leave negative feedback.

Seller response:
First, if u sent a message thru Bonanza I never saw it. Second, my personal email is included with the dnld - never rec'd anything. Third, in your message thru paypal u say "Software code stopped working". ?? It sounds like you have a Windows issue (and/or conflict) with another program. Software coding doesn't just stop working without reason.. There’s feedback going back several months with no issues.

Seller response:
As the listing says "You may need to obtain some device drivers from your PC manufacture’s website if you don’t have the driver disk that came with your PC. This is especially true for the network adapter which is required for internet connectivity."

Seller response:
No contact from buyer; No idea what that means. It's 100% Win XP only. If there was a problem with the software why would you be the only one of 100's sold that had an issue. You obviously added something after the initial installation.

Seller response:
Scroll through my feedback and you'll see that there are scores of people who have installed successfully. They got the exact same software you did. It takes a certain amount of competence to install a operating system.