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Refunds & Return Policy
TERMS OF SALE & REFUND POLICY
Effective Date: May 12, 2026
Business Name: Silk N Silicon
Website: www.silknsilicon.com

Agreement to Terms
By purchasing from Silk N Silicon, you agree to the terms outlined in this policy. These terms apply to all orders placed through our website.

Nature of Products
Our catalog includes:

Made-to-order printed books
Digital products (ebooks)
Apparel and general merchandise fulfilled by global partners
Many items are produced specifically for each order. As a result, return eligibility is limited.

No Returns for Change of Mind (Certain Products)
The following items are non-returnable unless defective or incorrect:

Printed books
Ebooks
Custom or made-to-order items
We do not accept returns for:

Buyer’s remorse
Minor formatting or design preferences
Color variation within normal production tolerance
Damaged, Defective, or Incorrect Items
4.1 Eligibility

You may request a replacement or refund if your item arrives:

Damaged
Defective
Incorrect
4.2 Resolution Options

Approved claims may result in:

A free replacement, or
A refund to the original payment method
Time Limits for Claims
Printed books: within 14 working days of confirmed delivery
Apparel and general merchandise: within 7 days of delivery (for eligible returns)
Claims submitted outside these timeframes may be denied.

Claim Requirements
To submit a request, you must provide:

Full name
Order number
Product name
Description of the issue
Clear photo or video evidence showing:
The defect or damage
Packaging
Packing slip (if available)
Failure to provide sufficient evidence may result in denial.

Returns for Apparel Items
7.1 Eligibility

Certain apparel items may be returned within 7 days for non-defective reasons such as sizing or preference.

7.2 Conditions

Item must be unused
Original packaging must be intact
Tags must remain attached
7.3 Return Shipping

Customer may be responsible for return shipping costs
Shipping fees are non-refundable unless the item is defective
General Merchandise (Non-Apparel)
Return eligibility for non-apparel items depends on the specific product and fulfillment partner.
Most items are not eligible for return unless defective or incorrect.

Return Handling Process
Returns and inspections are handled by our fulfillment partners’ warehouses
Return locations may include the United States, Europe, or Asia
Refunds are issued after inspection and approval
Ebooks and Digital Products
All digital product sales are final.
No refunds or exchanges are permitted once delivered.

Refund Processing
Refunds are issued to the original payment method
Processing time: 5–10 business days
Shipping fees are non-refundable unless the error is ours
Order Cancellations
Orders may only be canceled before production begins
Made-to-order items are processed quickly; cancellation is not guaranteed
Lost or Stolen Packages
Silk N Silicon is not responsible for packages marked as delivered by the carrier.
Customers must contact the shipping carrier directly for resolution.

Refusal of Claims
We reserve the right to deny claims that:

Are submitted outside the allowed timeframe
Lack sufficient proof
Show signs of misuse, abuse, or normal wear and tear
Chargebacks and Disputes
Customers agree to contact us before initiating a chargeback.
Unnecessary chargebacks may delay resolution and affect future service eligibility.

Limitation of Liability
Our liability is limited to the amount paid for the product.
We are not responsible for indirect or consequential damages.

Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.

Returns & Refunds (Quick Summary)

Books and custom items: no returns unless damaged or incorrect
Apparel: 7-day return window (unused items only)
Most items: eligible for replacement or refund if defective
Claims must include photo proof
Report issues within 14 days (books) or 7 days (apparel)