2024 Hello Kitty Sanrio My Melody Frankie and 11 similar items

1. Return Window
You may return most items within 14 days of receiving your order for a full refund or exchange. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Return
To be eligible for a return, the item must be:
In its original, unused condition
Returned in the original packaging
Item must be used or damaged any way other than what was shown or stated in the product listing

3. Return Shipping Costs
If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
If you are returning an item for any other reason, you will be responsible for the return shipping costs.

5. Refunds and Exchanges
Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately through eBay’s messaging system. We will provide instructions for returning the item and will either replace it or issue a full refund, including shipping costs.

7. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us through eBay’s messaging system. We are here to help and will respond promptly.

Thank you for shopping with us!