Seller Community Forum

7 answers

0 votes

I'm getting a headache trying to figure out how to do a paypal refund...

I should be able to figure this out since I've dealt with PayPal disputes before, but it's been a very long time and it looks like they've changed things. Anyway, I had a customer receive an item broken in shipping. He filed a PayPal "not as des...

asked about 9 years ago

2 answers

0 votes

What's a safe percentage should i add on to cover seller fees?

As the title says, what is a safe percentage should i add on to to the prices of my products to cover the fees taken by bonanza?

asked about 9 years ago

3 answers

0 votes

Batch edit still not working since december 28, 2015

Batch edit still not working as I have sent in support tickets since 12-28-15. I try to do a batch edit once a week with no success since 12-28-15. Can someone please help me solve the problem and reply. Thanks. Marco Cuozzo, President Mar-Pat ...

asked about 9 years ago

2 answers

1 vote

How do i set the price in my own currency?

I understand that prices always show in your own currency when browsing, but how do I set the price in my own currency (Aust dollars)? Even though I have the currency down the bottom set to Australia/Australian dollar, the price in the listing ...

asked about 9 years ago

2 answers

1 vote

How to set up size drop down options

My items were imported from Amazon yet the variable options for size did come over. I sell my products by size which allows the buyer to select from a drop down box along with changes the price where applicable. Where do set this up in my bo...

asked about 9 years ago

2 answers

0 votes

How do i get my product?

ordered a tree stand on 1/23/16 and paid 125,99. No product out money.bonanza said they dont work with that merchant anymore but kept send email prdt on its way. Now they tell me its paypal problem, paypal says its visa promblem, but Visa are hel...

asked about 9 years ago

3 answers

0 votes

Buyer days delivered package was empty and wants another one.

I sold 30.00 reading glasses. Tracking shows delivered. The buyer is saying the package was empty. I did not ship an empty package. Anyone in her household could have taken them out of the envelope, or the buyer can just be saying this because she...

asked about 9 years ago

2 answers

0 votes

Cannot find upc for rare item - process for custom gtin?

I have an item that only has a long disney id number on it and searches of the internet don't show any others available so I cannot find a upc for it. It is a 1998 theme park exclusive set of dolls. Is there a way to get one from google? How do...

asked about 9 years ago

0 answers

0 votes

Return policy

Where is it displayed in my booth? I went into booth settings and it's set at all sales final, but it says nothing on my listings.

asked about 9 years ago

2 answers

0 votes

Chat

I paid to become a Titan member so I could get one on one support. I try to chat and chat is never available. I've also sent numerous messages to Bonanza and they NEVER respond. Why am I paying for this is I don't receive the support I need? Any ...

asked about 9 years ago

1 answers

0 votes

Return policy on item imported from ebay

I'm new to Bonanza. I decided to import some Ebay items to Bonanza to see if they would sell. I sold something and I was surprised that I did considering that I had let my Ebay listings lapse. Anyway.. One of the items that I imported was list...

asked about 9 years ago

2 answers

2 votes

Q: is there a way to ....

...move listings with 1, 2 clicks from one booth to another? i.e. I want to move items *to my Discount-Rosenthal* booth from here and from BlueBoy - to get them 'going'. Or do I have to go through the entire listing process - from one booth to...

asked about 9 years ago

1 answers

0 votes

Selecting catagories in my ebay store for transfer to bonanza

Hi I am under the impression that when you upgrade to platinum pro member you could select the transfers from your ebay store. This is not happening and I was wondering what and where to go to do this? That is the only reason I went to platinum.

asked about 9 years ago

4 answers

0 votes

Why i m i getting charged 19% on 1 item sold

Sold 1 item $21.04 Charged 19% FVF $4.00 there was no shipping charge. I need a break down of what the 19% is?

asked about 9 years ago

1 answers

1 vote

Can i set different advertising rate for each and every listing?

It might be good to have multiple rate choices on each and every item, if this is possible. Compared to accepting best offers on ebay I think I would be more than willing to accept the higher 9% or possible 13% rates on items I've relisted more th...

asked about 9 years ago

2 answers

0 votes

Chat support for platinum pro members?

Does chat support work for Platinum Pro members? I have tried several times with no success.

asked about 9 years ago

10 answers

1 vote

Blocking new bonanza buyers

Is there any way to block buyers who have fewer than 10 purchases on Bonanza? I have had problems with two Bonanza buyers so far- both of them purchased an item from me the same day they joined Bonanza. AS a fairly new Bonanza seller who is lear...

asked about 9 years ago

1 answers

0 votes

Accidental refund but item is still showing up needing to be shipped

I accidentally refunded a buyer whose item still has not been shipped. I contacted the buyer and explained the error. The item is still showing up needing to be shipped although the refund has been applied. I asked the buyer to repurchase the i...

asked about 9 years ago

1 answers

0 votes

I funded my shipping fund, but i still get charged a processing fee on each label

Why is this?? This is costing my .39 for each label, plus the 9% fee, I am starting to wonder if this is worth it. More importantly, why cant Bonanza have a real customer support phone# ?? Why cant they answer my Question I submitted 3 da...

asked about 9 years ago

3 answers

0 votes

Why does bonanza send potential customers to amazon through the amazon review link?

I do not understand why Bonanza would have a link on booth items that sends a potential customer to Amazon. It just does not make good business sense in my opinion. If someone wants to check Amazon items they are perfect free to do it, but why in ...

asked about 9 years ago

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