Photo distortion in booth

Hi,
When I view my booth, some of my photos have been enlarged in one direction and thus seriously distorted in the booth. (If I open and view the listing, the photos are fine.) How do I make sure booth photo does not get distorted?

Thanks

asked about 9 hours ago

1 Comment

Starfisher says: June 28, 2025

I have been dealing with this problem for months now. Support said it was my computer and that everything looked fine on Bonanza’s end. This is the only website that shows distorted images that I visit. It does not affect the items when you open the listing.

1 Answer

I see a couple problems with your photos. First, the thumbnails for additional pictures are all the same as the first photo, even though the additional pics are different. That’s definitely an issue on Bonanza’s end for your booth.

Second I see what you mean about the distortion. Have you tried this?
Go to Selling Dashboard > Booth Settings > Booth Appearance
Under that menu there is an option “Allow item image cropping” Change that to NO. That is automatically set to YES and will try to cram and stretch the whole image into your booth catalog page.
See if that helps? That’s all I got though.

answered about 1 hour ago

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