OK I got a HUGE order early this morning here with over 8 items (yea, go me!). The transaction is big enough that it is being reviewed by paypal.
Problem is that this order shows up nowhere… I dont see it anywhere here and the items that were ordered/sold are still in my active listings. I am not sure if I should end them and does the transaction have to go through for it to show up in sold? Additionally, if I miss one and it sells, what then? Can I refund the buyer a portion of the transaction?
It seems very strange that none of the items that were bought were removed from my active listings. I have already contacted paypal and it is a legitimate transaction, but because of the dollar amount (over $1500), it is being reviewed.
I wrote seller support this morning but have yet to hear back. The last question I asked took 2 days to answer so I any info anyone has experience wise would be awesome! Thanks so much!!
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lil_nitelite Reputation: 40 See lil_nitelite's booth |
First off…go ahead and put the items on reserve..either through batch edit or going to the listings and click on the Reserve link right after the title…do not ‘end them’ (this isn’t ebay)
>>>>_does the transaction have to go through for it to show up in sold?_<<<<
Exactly…..Because the purchase is being reviewed…paypal has not completed the transaction yet, and therefore bonanza has not been contacted that a purchase has been made (sent the API callback for the purchase).
Once that happens, you will be notified by bonanza…and it will show in items sold…
>>>_Additionally, if I miss one and it sells, what then? Can I refund the buyer a portion of the transaction?_<<<
You could do partial refund…but I would advise refunding the second buyer, not partially refunding the first buyer awaiting approval……
Just find all the items and put them on reserve….
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ccmom Reputation: 12648 See ccmom's booth |
3 Comments
Wow… Congrats on the nice Order… I’m sure once the dollar amount is cleared by PayPal… all will go smooth as butter ! Enjoy !
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ooak Reputation: 56 See ooak's booth |
Thank you all for help! The sale went through and everything is copacetic. I will remember for next time that I need to reserve the items but honestly it should by all rights be done automatically… just my opinion for what it is worth. Buyer has done everything they are supposed to do…
@misskeech – paypal reviews transactions from buyers that do not have a solid history or ones that are making an exceptionally large transaction. This is normal. What is not normal is that the items are not pulled from inventory as being sold. It is not the buyers fault nor mine that this was being reviewed… as I said, just my opinion.
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lil_nitelite Reputation: 40 See lil_nitelite's booth |
Nice to hear high venue sales are getting a daily thing on Bonanza ! good luck !
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gurman_wireless Reputation: 37 See gurman_wireless' booth |
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2 Comments