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Not seeing published products
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I published 12 new products some hours ago, updated my booth, but I still can’t see the products anywhere in my store. Is the website being glitchy?

asked over 4 years ago

Gooey_Ghost
Reputation: 112
See Gooey_Ghost's booth
5 Answers

This is an official Bonanza response.

Hello Gooey_Ghost

Welcome to the Bonanza Community!!

If you need additional support please email our support team and they will be glad to assist you further. Contact us at [email protected]

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered over 4 years ago

bonanzawanda
Reputation: 1046
See bonanzawanda's booth

1 Comment

Gooey_Ghost says: August 26, 2020

I did email you. I’m still waiting for an answer, and in the meantime I experienced an even worse problem that I emailed you about and am very curious to hear you answer.

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Right [URL removed] “Showing 151 total products”.

Welcome to Bonanza and good luck!

answered over 4 years ago

ArtistsUnion
Reputation: 3676
See ArtistsUnion's booth

1 Comment

Gooey_Ghost says: August 26, 2020

Those 151 products do not include the 12 that I mentioned in the original message.

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I’m seeing 151 products in your booth. Looks like the “rocker shirt” with the two X’s is the most recent. Was that one of the new items you added?

answered over 4 years ago

KazooDecor
Reputation: 650
See KazooDecor's booth

3 Comments

Gooey_Ghost says: August 26, 2020

No. The one with the 2 x’s was posted later, and the 12 products that I was talking about are still not visible. I tried changing categories and they’re still not visible. I emailed Bonanza, but suddenly they’re talking a lot longer to answer.

KazooDecor says: August 27, 2020

When you are in the “add or edit items” screen, see if you have anything in the “items ready to post” or “incomplete items” list? Maybe they ended up there… if so, you can go in and set them to showing for sale in your booth. Hope that’s it, but if not hopefully you’ll hear back from Bonanza!

Gooey_Ghost says: August 27, 2020

Thanks for trying to help. But no, they’re all in the “items for sale” section. I’m starting to wonder if I’ll hear back from Bonanza since, apparently they had time to delete a topic I started with another issue I encountered, but didn’t have time to answer my email and fix the problem.

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If an item has been recently added to your booth, YOU will be able to see it immediately (and so will anyone going to your booth). However, it takes some time (2 to 12 hours usually) for that item to be indexed into Bonanza’s search engine. So searching for it will be unyielding of results.

answered over 4 years ago

tomwayne1
Reputation: 8637
See tomwayne1's booth

3 Comments

Gooey_Ghost says: August 27, 2020

I know this. The problem is that my 12 items are not visible anywhere in my booth. I even tried changing categories a few hours later to see if anything changes. It didn’t.

tomwayne1 says: August 27, 2020

Have you checked different status settings in Batch Editor? Filter for “Incomplete”, “Reserved”, “Suppressed” or other statuses to see what might be causing the missing items.

Gooey_Ghost says: August 28, 2020

The only status I have in Batch Editor is “for sale”.

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Thanks for the information. [URL removed]

answered over 4 years ago

GingerFerguson
Reputation: 12
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