How to get rid of not shipped on a refunded order

Sadly my 1 st sale was out of stock because sync with another site did not work. I refunded it but it still shows as not shipped. I have reviewed everything I can find-did the refund-asked for cancel or fee refund but it still is showing up as not shipped?
Any suggestions?

asked about 7 years ago

5 Answers

It will go away in a day or two and be replaced by cancelled with an orange dot. I think Bonz needs to verify that you refunded before they change it. Good luck here!

answered about 7 years ago

If I remember right, once you get your Bonanza FVF (final value fee) credited back, the not shipped thing-a-majig will go away.

Can someone clarify if this is wrong…

answered about 7 years ago

Bonanza has been having a few problems with things lately. I had a feedback notice that would not go away, and they told me it was sent to the techs, then the next day it was fine. so not sure if this is related or not.

answered about 7 years ago

misskeech
Reputation: 1958
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Thank You so much. I will give it a few days and see if it disappears.

answered about 7 years ago

It does not go away…at least it didn’t use to as far as I know. The last time I refunded was in June 2016 and it still shows the “Mark as Shipped” link…on the invoice.

..if it bothers you once you check your next monthly bill to ensure you were not charged the fee..or you have been notified that the fee was removed (shows as $0.00 owed on statement)…then click the “Permanently hide this transaction” link in the upper right corner of your invoice

answered about 7 years ago

ccmom
Reputation: 12648
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