How to avoid double shipping costs for international buyers??

I recently set up the option for international orders to Canada, Mexico, the UK & Ireland, and Australia. Currently I’m “theory-crafting” issues I may run across so I can get them resolved before they arise mid-purchase.

When putting flat rate shipping on my pieces, it charges shipping based on the number of items in the order, not the order itself. [URL removed] Someone buys 2 items to a US address; they are shuffled into my standard US shipping cost, which is $4; it charges them $8 shipping for the 2 items, even though it still only costs me $4 to ship.

This isn’t much of an issue with US customers, because the difference between $4 and $8 isn’t very much. However, in my testing, I realize it’s doing the exact same thing for international orders. Someone purchases 2 items to, say, Great Britain; Flat Rate shipping would be $40 USD, but upon calculating shipping it tells them it’s going to charge $80 USD. However, it will only cost me $40 USD to ship it.

International shipping costs are already expensive. How do I avoid this automatic over-charging to my International customers?? I already feel horrible that I have to charge so much for just one item, it feels unfair to charge them double shipping costs when it will NOT cost that much to ship.

asked about 5 years ago

2 Answers

Go into booth settings and setup shipping discounts

Booth Settings
Discounts and coupons

Flat rate shipping discounts

Flat Rate [URL removed] Offer a discount for each item after the first when calculating shipping costs for items with flat rate shipping.

Put in either percentage/amount to add/subtract for each additional item.

You may have to do a few practice runs to see if shows they way you want (I do this by logging out) and pretending to be a customer, put a few things in the cart and put in a random location and see what the shipping will be…

answered about 5 years ago

ccmom
Reputation: 12648
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1 Comment

CrochetForNerds says: February 29, 2020

Is there no way to just set shipping to be per order and not per item? That would be ideal… Thank you, though, I’ll be sure to play with it some today and see what I can accomplish.

This is an official Bonanza response.

Hello CrochetForNerds

Welcome to the Bonanza Community!!

Here is information from our Help pages that may assist you with your shipping concerns. A shipping profile is a way to streamline the process of entering shipping information by having Bonanza remember shipping defaults that you tend to use repeatedly. https://support.bonanza.com/hc/en-us/articles/360000661411-Using-Shipping-Profiles

Watch a short video on how to create and set shipping profiles on [URL removed]

If you need additional support please email our support team and they will be glad to assist you further. [email protected]

Thank you and Happy Selling!
Kind Regards
Wanda

answered about 5 years ago

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