Can you change the ship to address at a buyers request

a buyer purchased an item and now is requesting to change their ship to address

asked 10 months ago

1 Answer

I would not do that unless the buyer cancels the order and re-orders using the new address. It is entirely possible (not saying that this buyer would do that) that the buyer could claim that the item was not received (to their original address) and file a claim. Buyer then gets their money back (from PayPal, Stripe, etc.) and you LOSE the item.

Sellers should NEVER ship to a customer-requested change in the shipping address. ALWAYS suggest that the buyer cancel and input their new address on a new order so that you minimize the scam potential.

answered 10 months ago

tomwayne1
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Asked: 10 months ago

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