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Can i contact bonanza by phone
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Through I was signing up for a free trial. But found out Bonanza took 290 out of my account. Sign up for gold. Need Help

asked about 9 years ago

ats1321
Reputation: 10
See ats1321's booth
3 Answers

This is an official Bonanza response.

Hi @ats1321,

Thanks for reaching out and sorry to hear about the trouble. At this time, Bonanza is not equipped to manage telephone support. You can reach us 7 days a week from the contact link at the bottom of any page.

Bonanza offers a free 30-day trial of the Gold Pro membership to users who subscribe on a month-to-month basis. Sellers who register for the annual plan receive a free 13th month, but the full membership cost is charged up front. It sounds like you may have inadvertently registered for the annual plan. No worries! We’ve cleared the annual Gold Pro membership from your account and have refunded the $290 back to your card on file. It can take up to 7 business days for the funds to appear back in your account.

We’ve applied a free 30-day trial of the Gold Pro membership to your account so you can test the features and see how the premium memberships can benefit you. We find that ellers who take full advantage of the added features associated with the Gold Pro membership see the most success. You can review the benefits associated with the premium memberships on the following [URL removed]
[URL removed]

Hope that helps!

answered about 9 years ago

Katyoke
Reputation: 1512
See Katyoke's booth

2 Comments

Jewelsbelegance says: June 03, 2016

this was not made clear at all in the description & frankly is just dishonest I want a refund for that $290 it is the responsibility of Bonanza to make these things clear & not put out misleading ads like that

Jewelsbelegance says: June 03, 2016

I need the same thing done with my account please because I was also charged that fee unbeknownst to me who can I contact about this

Upvote this answer 1 Downvote this answer

There is no phone contact available.

Contact Bonanza Customer Support at [email protected] or send Your question via “Contact us” [URL removed] [URL removed]

answered about 9 years ago

ArtistsUnion
Reputation: 3676
See ArtistsUnion's booth
Upvote this answer 0 Downvote this answer

Since you signed up for Gold you should be able to “chat” with a Support member.

At the bottom of this page click on Contact then on Chat.

Good luck!

answered about 9 years ago

whimseys
Reputation: 185
See whimseys' booth
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