Sometimes I get an email saying I have to approve an order based on my settings. Then I can approve, or cancel through an email.
I have NO settings anywhere saying I have to approve anything. I don’t approve through the link in the email because the shipping cost is never added in. This last one said 14.84 item, 4.45 shipping total 14.84, so I don’t want to approve and they don’t pay the shipping. There is no explanation. Does anyone know what this means?
|
downrightspecialkids Reputation: 103 See downrightspecialkids' booth |
I get an email saying I have to approve an order based on my settings. Then I can approve, or cancel through an email.
Essentially this means that a buyer is from a location (ie means international) that you do not have shipping set up for….and wants to purchase the item….Check the buyer’s location on the invoices…
In those cases, bonz sends you an OBO so that you can contact the buyer for more information and to add the international shipping costs if you want to go through with the sale or to deny the purchase.
Also, these offers sometimes are sent along to the seller because the buyer entered an incorrect zip code..not intentionally and the system cannot determine the correct shipping…(and since you have calc shipping for your items..this might happen on occasion)
Again these are sent to the seller so that they can contact the buyer, if they so choose, to try and ‘save’ the sale…Again..check the invoice for anything that may not have been entered correctly
It does not matter that you do not have OBO set up for your listings or any other settings in theses cases as they are outside the normal process…
|
ccmom Reputation: 12648 See ccmom's booth |
“I have NO settings anywhere saying I have to approve anything.”
Please, check here https://www.bonanza.com/users/[phone number removed]/edit?tab=seller (scroll down to the Invoice settings) to make sure that the “When I approve an order, send the buyer their invoice automatically (don’t prompt me to review the invoice)” option is NOT marked.
|
ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
|
okanga101 Reputation: 708 |
Viewed: 1187 times
Asked: almost 7 years ago
Latest response: almost 7 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment