I accidentally refunded a buyer whose item still has not been shipped. I contacted the buyer and explained the error. The item is still showing up needing to be shipped although the refund has been applied.
I asked the buyer to repurchase the item once she is confident her original funds have been applied to her account.
What do I do with an item that has been refunded by accident that is still showing up in needs to be shipped?
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CombinedSavings_15 Reputation: 10 See CombinedSavings_15's booth |
This is an official Bonanza response.
Hi @CombinedSavings_15,
Thanks for reaching out and sorry to hear about the trouble. Currently, our system will not remove the “not shipped” notification for a canceled transaction until 30 days after the transaction date. We apologize for the inconvenience. As a workaround, some sellers will mark the item as “shipped” and add a shipping note indicating the transaction was canceled and the buyer was refunded. Another option is to permanently hide the transaction using the link in the upper right-hand corner of the transaction summary. Please note that it may take a few moments for the unshipped notification to disappear from your account after hiding the transaction.
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Katyoke Reputation: 1512 See Katyoke's booth |
Viewed: 810 times
Asked: about 9 years ago
Latest response: about 9 years ago
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