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#eror 563
Upvote this question 0 Downvote this question

last friday i got my booth on hold with #eror 563. i have found the problem and beeing help with bonanza support. He/She told me the step that i must do and i’ve done it. But, until now Wednesday Jan 6 (here in indonesia) my booth still off and #563 still remain. normally, how long is the procces to fixed that problem..??

and, anyone bonanza support that can help Me to reactivate My Booth, please help Me and fix the problem.

regards,oLsaa

asked over 9 years ago

oLsa
Reputation: 30
See oLsa's booth
2 Answers

This is an official Bonanza response.

Hello @oLsa,

Thanks for reaching out and sorry to hear about the trouble with your booth. It sounds like your account requires manual approval from our team at this time. We are working hard to review all booths and respond to support inquiries in a timely manner. If you have already contacted our support department, one of our team members will be back in touch with you soon.

PS, we recommend only submitting one ticket per inquiry. While we are pretty good at merging support tickets together, this takes away from valuable time in assisting users such as yourself. Thanks for your patience and understanding during this busy time!

Kind regards,
The Bonanza Team

answered over 9 years ago

Katyoke
Reputation: 1512
See Katyoke's booth

1 Comment

oLsa says: January 07, 2016

Dear Katy, its been a week since my booth offline. can you give me some information of when my booth can online again. maybe you can help me? or there is a special staff to do it. sorry if i am ask to much.. regards,oLsa

Upvote this answer 0 Downvote this answer

yeah, i send 1 email each day. sorry for that, just dont know what to do when thete is no news about it. Thanks

answered over 9 years ago

oLsa
Reputation: 30
See oLsa's booth

3 Comments

EmbellishMart says: January 06, 2016

At least you were honest about sending several emails. Frustrating when you don’t know what’s happening, but Bonanza working on it. Welcome & good luck to you!

oLsa says: January 07, 2016

yeahh… frustrating.. that is the word to describe, but i realize only patient that works for this situation. We have to support Bonanza Support who have busy time on this new years.

oLsa says: January 07, 2016

yeahh… frustrating.. that is the word to describe, but i realize only patient that works for this situation. We have to support Bonanza Support who have busy time on this new years.

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