We have a shipping profile set up for Priority Mail shipping that shows delivery time on our items on the “shipping options” line. It has been accurate at 5-7 days until this past week. Suddenly the expected arrival date is 10 days! People are inquiring and not ordering if they have to wait that long. I contacted support and was told they had “made some changes” to better reflect when an item will arrive. So anything selling today says it will arrive by Feb 28th because there are 2 weekends included in the shipping time. It was suggested by Bonz that I post this here and on the suggestion (feedback) page so it could get reviewed as the person who handled my inquiry said that he really didn’t know why it had been changed from “business days” (which would be correct). May take that off the site until this is resolved as it is a definite negative for a seller. Check your sites for this change I dodn’t notice until I was contacted by a buyer to inquire about the length of time.
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gearseller2 Reputation: 1109 See gearseller2's booth |
Wow, if I am reading this right Bonanza has their delivery dates showing more realistic timing by not including holiday and non-delivery days in their algorithm.
In most cases that would be a great thing, but it appears to have caused a problem for gearseller2. Which is unfortunate for them. Especially in a tight market.
I agree with Tom that it is usually better for the package to arrive sooner than later than estimated. Because most Buyers don’t really think or know about actual delivery times.
And I endorse realistic delivery dates, that is why all my items are marked as "Unspecified shipping type " and shipping/delivery info is detailed in the listing.
I think anything a Buyer needs by a certain date should be purchased with a guaranteed express shipping option or contact with the Seller to find the best option. This is what I used to do when I wanted to buy some gifts in a hurry.
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rapidreader Reputation: 534 See rapidreader's booth |
I just checked the item (see below) and shipping was stated as Priority Mail (2-3 business days) and “Estimated to arrive by Tuesday, February 28th”
[URL removed]
I wonder if they are counting the fact that Monday is a USPS holiday. It would be curious to see what the shipping shows when we check again on Tuesday of next week (2/21).
[URL removed] I just played around with my “handling” time (in the shipping tab of Booth settings). It makes a difference and adds to the estimated delivery time. Have you checked to see if your handling time is set too high?
REVISED 2: I logged out of my account, checked one of my Priority Mail items. It stated 2-3 business days, but indicated that the item was “Estimated to arrive by Friday, February 24th”.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
as Bonanza mirrors a lot of what eBay does, there will be some realistic delivery dates & some not so realistic delivery times. IMHO, extending delivery times is way better than the unrealistic shorter time frames especially for cross border selling. Sellers take the hit even though they have no control over the postal transit/delivery times.
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mrsdutch1001 Reputation: 274 See mrsdutch1001's booth |
ebay is the same way lately. I bought an item on MOnday 2/13 and they showed that it was to arrive by the 2/28. It arrived on Thursday. 2/16.When I saw ebay delivery date I thought it must be a glitch as they have had so many glitches lately.
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achobbies Reputation: 571 See achobbies' booth |
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Irene0526 Reputation: 572 See Irene0526's booth |
Thanks everyone for your input- still not sure what I am going to do with this feature. Today it shows anything ordered today will arrive by March 1st (8 days) when, in reality it will arrive no later than February 25th. I think one consideration Bonz left out is that Priority Mail includes Saturday as a delivery day (unlike UPS, FedEx)which cuts down on time. And believe me, when someone orders via Priority Mail they know exactly when to expect it as it is a guaranteed 2-3 business days service. That’s the joy of Priority Mail (plus much cheaper than the other carriers!). So I’m watching and waiting. Really do appreciate the comments and hope this whole discussion helps someone else. Happy selling everyone :-)
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gearseller2 Reputation: 1109 See gearseller2's booth |
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Asked: over 8 years ago
Latest response: over 8 years ago
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