I purchased three items from Bonanza. The seller sent me two tracking numbers and couple days later, both say items delivered. I did not see the items so I checked my surveillance camera and did not see any UPS dropping off anything. I contacted UPS and provided them with the tracking numbers, UPS checked their system and informed me both tracking numbers were INVALID. UPS told me to file a complaint with the seller which using Bonanza for selling their products. The seller is no where to be found. I asked Bonanza to assist on this issue, but Bonanza did not reply back to my multiple emails that I sent. Any advice?
|
kzdcz3 Reputation: 10 |
Go to PayPal (assuming used PP or credit card company) and file Item Not Received
Provide information given to you by UPS that tracking was invalid.
What you can [URL removed]
https://support.bonanza.com/hc/en-us/articles/360001328312-Buyer-Protection-Information
Bonanza will contact a seller on be-half of the buyer when your efforts fail
Bonanza will remove seller from site if finds seller is not trustworthy (the seller appears to no longer have items listed and does have several FB stating that items never received
Bonanza will inform you to file a complaint with the payment processor (PayPal, stripe or you credit card company) since bonanza does not hold or have access to the money collected by the seller…
|
ccmom Reputation: 12648 See ccmom's booth |
Viewed: 1210 times
Asked: almost 5 years ago
Latest response: almost 5 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
2 Comments