Where is my Order Diamond_Scotch
Order [URL removed] 70352064 Sold [URL removed] 04/25/20 Current [URL removed] Payment Complete Permanently
Sold [URL removed] 04/25/20
Buyer’s phone [URL removed] Not provided
Where’s my package? It SAID 1-3 days then 7-10 days NOW (May 13 th )where is my order ITS MAY 16 ,
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WafiyyahA Reputation: 12 |
This is a forum usually read and answered by Bonanza members who cannot help with this situation. Please contact [email protected] for help with this transaction.
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SweetCharity Reputation: 36 See SweetCharity's booth |
Hello WafiyyahA,
Welcome to the Bonanza Community!
So that our support team can look into this further, please email [email protected].
Bonanza does not ship orders on behalf of sellers but we will be glad to investigate and provide additional assistance.
Kind Regards
Wanda
Bonanza Support
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
The seller’s last visit in the booth was on April 27th (2 days after Your purchase).
Bonanza support will answer Your ticket, but since You’ve paid via PayPal, try also to contact the seller, using an e-mail address provided by PP.
From seller’s [URL removed] “Tracking will be provided when it becomes available.”
Do You have a tracking number? Due to current situation many international deliveries are significantly delayed.
And US Customs clears items much slower as well – there are a lot of comments online,
e.g. “Losing patience with US Customs. […] what is going on at the USPS ISC in New York? […] Any News as to how packages are moving? or what capacity they are operating at? I’ve been waiting for two packages for a month now that were shipped with EMS”,
“The Jamaica NY Internat’l Distribution Center is located in Queens, a borough of NYC, an area that’s been hit very hard since March. I can only imagine that their operations have slowed down considerably.”,
“The New York customs must be completely overwhelmed, with a huge backlog. ",
“International orders are not just being held up in NY. They are incredibly bogged down. We’ve had packages stuck in NY before the pandemic. Unfortunately, it happens. Chicago is our current problem.”
but the problem here is that Your seller has not follow up this transaction and You can’t get any answer.
Since their usual delivery time can be up to a month (e.g. today’s order would be “Estimated to arrive by Mon, Jun 15th”, then with current delays, let’s hope You will receive purchased item. Especially that they have a good presence on some other marketplace as well (the shop is on vacation mode right now, but the last review was added 6 days ago, on May 11, 2020).
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
1 Comment
This is not the right forum for this question. Either contact the seller or customer support [email protected]
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KarensCollections Reputation: 1192 See KarensCollections' booth |
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