I have been selling on Bonanza since last summer. I used to like this site, but now I will probably have to leave. I ship from Europe and there is no shipping option, which I can use.
I tried using Unspecified shipping and 1-10 days shipping. However, nothing helps.
The buyers from USA receive an e-mail from Bonanza saying, that they can expect the item in 1 to 10 days, which is impossible. I am sending each buyer a message explaining, that the shipping time is 2-4 weeks, but many of them do not read it or ignore it.
Out of every 10 items, which I sold on Bonanza I received at least one “Unauthorised transaction chargeback” on PayPal. The chargeback comes with extra 20$ chargeback fee.
I sold an item on Bonanza on 10th June, on 19th June the chargeback is open. And this is happening to 1 in 10 sales. If the buyers do not see a reasonable estimated delivery date, this is what they do.
I sell low value items like 5$-20$ with free shipping (30% Bonanza fee rate, 5% PayPal fees). I ship without tracking so I always lose every chargeback. I tried to add paid shipping option to my booth and removed free shipping, but nothing changed and buyers are still ordering with free shipping, which does not come with tracking. Nothing works on this site
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AngelicPretty Reputation: 106 See AngelicPretty's booth |
It is my believe that if you are excepting international sellers to your site you should have international shipping set up. To set up shipping here is cumbersome work and you still can’t get it set the way you want it. Your forced to use free shipping or flat rate. So some times you are over charging or under charging your costumer.
Bottom line Bonanza should have made this a priority for international sellers.
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StarletVintageJewels Reputation: 158 See StarletVintageJewels' booth |
This is ONLY about how to STOP the Free Shipping. You must go to the listing and UNCHECK ‘’Free shipping’’ while in an editing mode within a listing, that’s the ONLY way I know to STOP the Free Shipping from happening. I would encourage you to send your customers immediate emails to let them know shipping could take up to 4 weeks. You can DO this (send them a message) through PayPal as well and do so MANUALLY upon receiving a notification from within Bonanza to let you know you’ve sold something.
Below is a Small Pic of when a Listing is in Editing Mode, and it’s only a PART of the Editing You Can Do, it’s the Part that Deals with Shipping, and I Hope the Following Shows in Regard to EDITING Your [URL removed]
![URL removed]
I Hope This Helps! Dee
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divinefabricsnmore Reputation: 388 See divinefabricsnmore's booth |
1 Comment
Use flat rate shipping but be sure not to leave it blank, it must be specified what type of flat rate shipping you want to use because if not customers are able to choose it on their own. Had an issue selling 2 bottles of perfume where I had forgotten to select WHICH flat rate shipping & the customer only paid $5 much less than I paid to ship the order. So be sure all boxes are clearly marked & specified.
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Jewelsbelegance Reputation: 307 See Jewelsbelegance's booth |
1 Comment
Here, on February 07, 2015, I asked for the “Standard Shipping from outside US (up to +/- 10 business days)”:
[URL removed]
You would need to have added the option “Economy Shipping from outside US (up to 2-4 weeks)”.
For now, in the “Shipping in the US” option, You need to choose “Free & Flat shipping” and THEN “uncheck”, as Dee suggested, the “Free shipping” option.
Next, click on “Flat Rate Shipping”, choose “Unspecified shipping type”:( and add the amount that covers the largest shipping cost from Your place, e.g. to US, AU, etc.
Then, below, under “International shipping”, choose “Worldwide” (or whatever You wish) and click on “I will ship to the selected destinations for a flat rate of $—” and add the SAME amount!
Usually from Europe shipping to Americas, Asia, Australia is quite similar.
It’s a US site, so, I guess, Your customers are mostly from overseas. If there is somebody from Europe and the cost is much smaller, then You can send the difference back to the Buyer (e.g. it’s very easy to make a partial refund via PayPal).
Add detailed information about shipping costs and the estimated delivery time ‘wherever’ You [URL removed] so Buyers can find it (to the end of Your descriptions, policies, shipping instructions, in the note to a Buyer after a purchase, etc.).
I don’t know, what is the reason that B. doesn’t add these ‘economy and standard shipping from outside US’ options to the list.
![URL removed]
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
1 Comment
Viewed: 3360 times
Asked: almost 9 years ago
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4 Comments