Valid card suddenly rejected and booth put on hold

I have been selling here since high school but today I am shocked to find out that my booth was put on hold for having invalid card.
I use the same card in all my Amazon accounts, Etsy, eBay – everywhere and it was working on Bonanza for years. It has a six digit spending balance available. It is not expired. Everything is correct and I re-entered it again and again.
I tried 12 different cards, none of them are getting accepted by Bonanza.
What am I supposed to do now?
I guess this is my end of selling on Bonanza.

I would appreciate if a Bonanza representative called me so I can provide them the same card again and they can charge the fees and add it to my booth.

asked almost 5 years ago

1 Comment

ccmom says: June 19, 2020

did you recently get a new/updated user agreement from the credit card issuer…sometimes it is the issuer who blocks the card for certain sites..may wish to check that

3 Answers

This is an official Bonanza response.

Hello AngelicPretty

We are so sorry to hear about your trouble on our site.

We try to keep support related questions off of this page.
If you are experiencing the site not working for you as it should, please direct your question or concerns to [email protected] so we can help you.
You can also click on the “Contact” link at the bottom of any page to get in touch with our support team.

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered almost 5 years ago

1 Comment

AngelicPretty says: June 18, 2020

My card is correct but keeps getting rejected by Bonanza. What to do now? The support did not help me. I submitted a BBB complaint.

The same thing happened to me and to a few others from what I have seen. I used a different card and it was fine, even tho my one card was also fine, i actually took it into my bank and they verified it was ok, just didn’t stick with Bonanza for whatever reason…..You should write to Bonanza support directly and ask them what is happening

answered almost 5 years ago

1 Comment

AngelicPretty says: June 18, 2020

How did you fix it?

the people here are sellers and listing your problem here will only extend the time to get this straightened out. We have NO administrative powers here on this board and you need to contact Bonanza support to get this fixed. ONLY THEY can help you.

answered almost 5 years ago

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