Support

Is it normal to go weeks without any response from support?
They usually are good about answering my questions or fixing my problems.

https://www.bonanza.com/support_tickets/[phone number removed]

asked about 5 years ago

1 Comment

bonanzawanda says: February 21, 2020

Our sincere apologies for the delay. Our team has been reviewing your ticket and will be in contact with you shortly. Kind Regards, Wanda Bonanza Support

1 Answer

Hello,

well, I usually receive a response within no more than 24 hours, however I can imagine there are cases when the issue may require them to investigate the matter or review your Booth.

Currently it has been over two days since I submitted my last support ticket and I haven’t received a response yet either.

If you explained what do you need help with, maybe someone would be able to advise.

Kika

answered about 5 years ago

1 Comment

pendragons_books says: February 21, 2020

I see Bonanzawanda says they are reviewing my ticket so they will give a reply soon. It was just 2 prohibitted listings for 2 books I have had listed forever. I see no reason on the extensive prohbitted page that would cause them to fall out.

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