Stripe email states they have paused payments

I just received another email from Stripe stating they have paused all payments due to my website, Bonanza, not being a website. I have tried to contact customer service but have had no luck. I won’t sell on here if they won’t release the payments.

Bonanza says everything is good on their end. Anyone else really confused?? The booth link is correct.

asked 3 months ago

2 Comments

Fathertime November 28, 2023

Hello, I had a similar problem. Go into your Stripe sets and make sure all is correct, Then contact them directly to resolve problem

EmpressDepot November 29, 2023

I still have not received one of those email. So glad. Hope it clears up for you soon. I’m sure it will.

1 Answer

This is an official Bonanza response.

Hello BoutiqueFashion,

Thanks for your question. I took a look at your account and verified that Stripe is fully functional as an accepted payment method for your items.

In the future, for account related problems, we highly recommend contacting our support team directly using the “Help” drop-down menu at the top of any Bonanza page, or by sending us an email to [email protected].

Thanks!

answered 3 months ago

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