Robotic responses to enquiries?

Why does Bonanza send robotic email responses to my enquiries for parts I did not receive and pass the onus on the sellers?

asked about 1 month ago

Reputation: 10
3 Answers

This is an official Bonanza response.

Hello GilbertM136,

It is our pleasure to assist you, please do not hesitate to reach out to us if we can be of further assistance.

If you need additional support please email our support team at
Thank you and Happy Selling!
Kind Regards
Bonanza Support

answered about 1 month ago

I’m fairly positive that the form letter that Bonanza uses in situations like yours suggested that you contact the seller of the item directly, since all transactions are strictly between the buyer and seller. Bonanza has no part in collecting any funds (besides any sales tax where required) and no part in shipping the item(s). So, the message you received would be the first logical step. This eliminates the “middle” man and usually results in buyer satisfaction.

Contact the seller to inquire about your transaction, delivery time, failure to deliver, etc. and if you get a satisfactory response — GREAT. If not, then it is suggested that you contact your payment source (usually PayPal, but could be others) to initiate any claim (INR, SNAD, etc.) you may have against the seller’s failure to deliver or complete the transaction to your satisfaction. That is what Bonanza’s Buyer Protection is all about.

answered about 1 month ago

Reputation: 7826
See tomwayne1's booth

“inquiries for parts I did not receive and pass the onus on the sellers?”

Bonanza is only a selling platform.
You are purchasing from a seller that sells on this platform.

You need to contact that seller to find out where your item is. Check the tracking number with the Post Office website.

Remember, Covid has produced a lot of problems and that includes slow shipping times. Post office/ Fed Exp / UPS all have a way to clear their parcels to keep their employees safe and it slows up the process.
Be patient.

answered about 1 month ago

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