So I received a payment through PayPal that just states “Purchase from Bonanza” No order number, no item, no shipping address.
Looked at my selling dashboard – no new orders.
Contacted the buyer through their PayPal address – they were indeed purchasing an item I stock, through Bonanza.
Coincidentally this item is nowhere to be found in my booth now, not sold, reserved, or active.
How is any of this possible?? And where do I go from here?
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Wicked_Good Reputation: 10 See Wicked_Good's booth |
Hello Tic_Tech_Shop
Welcome to the Bonanza Community!!
If you need additional support in locating this order please email our award-winning support team and they will be glad to assist you further. [email protected]
Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support
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bonanzawanda Reputation: 1046 See bonanzawanda's booth |
1 Comment
When I get notification of paypal, it will tell the item that was purchased on Bonanza…
As suggested contact bonanza, but if there was payment, you have the money, and you know the item, I would go ahead and print a shipping label from paypal and send it along.
Once long ago this happened to me on bonz, there was a some kind of glitch and I did not receive a sale notification from bonanza. Since I had the item and payment and a notice from paypal, I sent it to the buyer…as suggested by support
and on occasion the notification has been delayed
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ccmom Reputation: 12648 See ccmom's booth |
2 Comments
This same thing happened to me just a few days ago~~pmt. in pay pal from Bonanza with no information at all. I FINALLY figured it out by going to my seller account here on Bonanza to find out what had been sold. Then it was still a mystery to me as to where to send it. I finally clicked on “print a shipping label” and it gave me the info I needed~~buyers name & address. I did send a message to the buyer confirming the shipping info & she verified it was correct. Bonanza REALLY needs to get this straightened out. Sellers shouldn’t have to put a puzzle together to get the info they need when an item is sold. Since pay pal has no info it’s impossible to print a shipping label from pay pal. It has to be printed through Bonanza IF you can find the info to print one.
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kattinsanity Reputation: 349 See kattinsanity's booth |
8 Comments
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2 Comments