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Problem crops up today with some of my items showing wrong descriptions from another member booth along with the wrong prices!
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I was shocked to see that quite a few of my items, mostly old photos, were now showing completely new titles, prices & descriptions! These descriptions appear to be from another seller here who sells books! Unable to tell who the seller is but if a potential buyer looked at my antique photo with such a description & rather high price, my photos are around $6-8 dollars & the books are over $20, they would think I am an idiot! Please fix this problem as soon as possible & restore my original info on affected items! Not a happy camper today! Swimswithfishes

asked almost 9 years ago

swimswithfishes
Reputation: 10
See swimswithfishes' booth

1 Comment

Starfisher says: May 24, 2016

I had three items changed in my booth. Support stated it is an issue with importing of CVS files and it is a Bonanza problem. Support is unable to restore the items. I was told to manually fix the items. I tried, but it still shows imported numbers so I deleted two of them and reserved one.

3 Answers

This is an official Bonanza response.

Weirdola! Could you forward us 3 examples so we can identify where the inconsistency is? Thanks in advance, [URL removed]

answered almost 9 years ago

bonanzamark
Reputation: 1539
See bonanzamark's booth

3 Comments

Starfisher says: May 24, 2016

Mark, I sent three links to items that were in my booth. Same issue. I had another one change today. Shelly was working with me from support. She said it was an issue with CVS files being imported. There is a previous post on this issue here in the Community Help from last week.

Starfisher says: May 29, 2016

Mark, another of my items has been changed. I have a vintage hand carved duck decoy that today became a bottle of perfume with three of them available. I had to put it on reserve so that no one can see it. Please check into this. I sent a comment to support again today. Thank you.

savethetoys says: May 30, 2016

I got 2 replies from Matt M, one saying he would escalate it, then the next saying a wk has passed and marking my issue “Done” when it was never addressed to being with

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I have 10 items that I know of like this. They are not active right now, but I completely lost the item descriptions, and the new one is from the book category. This happened while my booth and items wee on vacation! Is this going to be an ongoing problem with this sort of thing?

answered almost 9 years ago

bambi9
Reputation: 32
See bambi9's booth

1 Comment

Starfisher says: May 28, 2016

Bambi, here is the response from support I received "Thanks for writing and we’re sorry about the mixup on the listings. You are right, it was an error in a CSV file from another seller. Since your items didn’t come from an import you will have to make the corrections manually. "

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Wow I put up a notice 2 wks ago and sent a support ticket and mine was dismissed as being DONE? Nobody helped me, I have this happening on my ads also, I sell toys and as you can see the only original thing on my listing is the photo of the toy, everything was changed and at the bottom it says it was imported from ebay(which I don’t do) and has info at the import link to ebay Xbox listings

3 examples

[URL removed]

[URL removed]

[URL removed]

answered almost 9 years ago

savethetoys
Reputation: 33
See savethetoys' booth
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Asked: almost 9 years ago

Latest response: almost 9 years ago

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