I have contacted Support about this, but has anyone else had a similar problem? I placed an order for 2 items and even though I processed my payment through Paypal, Bonanza side said “problem with processing payment”, then said “if you have paid for your items delete them from your cart”, and that Bonanza would not show the order until the payment was processed, or something. So I emptied my cart. I got at least 2 email notifications that I had items in my cart. When I went to the cart, the same message was displayed, “if you’ve paid, delete these items from your cart…” I did that 2 more times.
The payment for 1 item from one seller eventually showed up in my Paypal summary, but not the other item from another seller. And I have yet to see record of the order in my Bonanza order history, nor have I ever received any notice about my order status from Bonanza or the seller. I have contacted the seller twice to get a status on my order if received, and no response. I contacted the other seller to ask if he/she had gotten an order from me (though there’s no payment for it in Paypal records), and no response.
I read somewhere here that Paypal was experiencing outages or something. I’d like to have the one item that I’ve paid for, but don’t want a long, involved process to try to get it. It’s just a disappointment of course. Should I just ask for my money back at Paypal?
Sandi
EmbellishMart
“Embellishments for your crafting, your space & you!”
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EmbellishMart Reputation: 1450 See EmbellishMart's booth |
Hello @EmbellishMart,
Thanks for reaching out and sorry to hear about the trouble placing your order. If your purchase was complete, you would have received a confirmation email from Bonanza and from the payment provider (PayPal). Occasionally, a seller may need to manually claim the funds in PayPal if your payment cannot be automatically verified.
It sounds like you have already contacted our support department. Thanks! That is the channel where we have the tools to research your order and offer assistance. Our team is currently receiving a lot of love from buyers and sellers during this busy shopping season, and we are working hard to respond to all user inquiries in a timely manner. We will be back in touch with your shortly.
PS, it is really helps to speed things up if you send only one request per incident to support. We are usually pretty good about identifying duplicate requests and merging them but that takes time away from original requests too. Thank you for your help with this and your patience.
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Katyoke Reputation: 1512 See Katyoke's booth |
Heard from Support, and they manually updated the order, so I did get an order notification today. They said seller will see my order when he/she logs on. He must not have logged on since I sent my 2 emails asking about my order, which is a little odd I think, especially during the holidays when a shop is not on vacation. I sent the emails at least 1 day apart, if not more.
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EmbellishMart Reputation: 1450 See EmbellishMart's booth |
1 Comment
no…but then I never put items from different sellers in the same cart…if that is what you did…however, on occasion some notifications do not go through, even though the purchase did
If your account shows you paid, ask the seller if they received payment…and if they do not reply…send it through to support with transaction # and ask them to check, or through the resolution center
If the transaction show in paypal, I would request that paypal cancel it
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ccmom Reputation: 12648 See ccmom's booth |
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