Bonanza
Search
Shop by Category
Women's Fashion
CATEGORIES
DEALS
TOP BRANDS
Men's Fashion
CATEGORIES
DEALS
TOP BRANDS
Home & Garden
CATEGORIES
TOP BRANDS
Health & Beauty
CATEGORIES
TOP BRANDS
Collectibles & Art
CATEGORIES
Handbags
TOP BRANDS
Jewelry
CATEGORIES
Coupons
More Categories
CATEGORIES
More Ways to Shop
More
Not able to post on ebay?
Upvote this question 0 Downvote this question

I have a product that has an error message that says it is not posted to eBay for the following [URL removed]

“ExternalPictureURL server not available”

Searched the knowledgebase and community help but found nothing on this. Any suggestions?

Many thanks,
Tim

asked almost 8 years ago

Backaroo
Reputation: 10
See Backaroo's booth
2 Answers

This is an official Bonanza response.

Accept hover

Hi @Backaroo,

Thanks for your post! So sorry for any trouble this has caused. The issue is related to eBay Picture services. eBay servers are not capturing the images and not responding. Right now what you can do is just wait it out and try to publish again later. A few other sellers have reported this error as well.

If you would like to, you’re welcome to contact us at [email protected] with some additional information about the problem and one of our agents will be happy to help. Thank you!

selected by Bonanza as the best answer

answered almost 8 years ago

BonanzaMcKenna
Reputation: 696
See BonanzaMcKenna's booth
Upvote this answer 0 Downvote this answer

From the error message it seems that the server who is hosting the photo url is for some reason offline or the server removed the photo. Hope this helps.

answered almost 8 years ago

CollectiblesByJo
Reputation: 138
See CollectiblesByJo's booth
Question Vitals

Viewed: 1115 times

Asked: almost 8 years ago

Latest response: almost 8 years ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.