I recieved an e-check order via paypal and was going to wait for the payment to clear before marking it as paid, but the customer was worried that it would get purchased before then and asked me to mark as paid. I did so, however forgetting that this might affect my shipping ratings, since I have to wait for funds to clear before shipping.
Now I’m getting a message from buyer that I need to ship the item for funds to clear through paypal. I have talked with paypal and they disagree, so I won’t be shipping item until funds clear. However now I worry that the customer will be able to file an item not recieved on me since I already marked item as paid. I’m still new to bonanza and still unsure how things work around here in regards to buyers filing claims against a seller. So I’m wondering if there is a way to unmark the item as paid?
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tunstlescontreasures Reputation: 38 See tunstlescontreasures' booth |
I know that you are worring right now, so – I hope – somebody will give you a proper answer.
In the meantime, I would like to ask/suggest, just for the future to be more sure in the similar [URL removed]
if it’s possible, maybe it’s a good idea to reserve such an item till the payment is cleared?
This way the Buyer will be sure that nobody else can buy it.
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
I think we have the same buyer. Paypal will tell you as well as clicking on the invoice at paypal will tell you not to ship until the echeck clears…
The next time you get an echeck, go to Update Items as a Group (batch edit) and put the item on reserve. There is nothing you can do about it now…and don’t worry the shipping time..that is something that no one actually sees but you…since it has been removed from the listings…this is information for you…
The buyer just sent me the same email…of which I replied, simply..
“I have received several echecks before and know the procedure. I appreciate you checking in it.
Thank you
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This person may wind up being trouble. Just answer them that you will follow paypal procedures. (Nothing more)
And if the payment does not come, go to fees owed and ask for a refund on the transaction and refer them to the bmails that the buyer sent…as well as any information from paypal about the transaction (if it doesn’t clear)
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ccmom Reputation: 12648 See ccmom's booth |
ccmim and ArtistsUnion gave great advice. I would add the [URL removed]
I wouldn’t worry about the buyer filing an INR because you marked the transaction as paid. After all, PayPal would certainly be able to see that the funds have NOT yet cleared and deny the buyer’s INR claim. As an extra precaution, I would email the buyer (through both Bonanza B-Mail AND regular email (using the buyer’s PayPal email address) that shipment will occur WHEN the payment clears and that you will provide tracking number when the item is shipped (IMO, you should ALWAYS provide tracking information). Remind the buyer that it can take up to 5 business days for an e-Check to clear the banks.
Good luck.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
Viewed: 1508 times
Asked: about 10 years ago
Latest response: about 10 years ago
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