I'm having some issues with paypal chargebacks from sales. what are some signs to catch them up front?

In December i sold some high end Humminbird fishfinders from my store, then started noticing these things: 1. many buyers for the same item that doesn’t normally sell 2. purchases coming from buyers from same email provider and with numbers in their email addresses 3. addresses verified and seller protected by paypal but still seemingly odd.

I shut the item down that seemed to be having an unnatural run of sales and refunded many orders after talking to paypal. Out of the ones that were processed, 4 have come back in chargebacks—seller protected though.

It is starting again right now at end of February—this time a different email, this time night vision binocular (email is Outlook) and numbers in the address. Another thing I notice is the paypal payment is set up with 4 small installments that does not equal total the order, below 10% of order cost— which I find strange also.

I’m trying to manage this with wisdom—I shut items down when I see a run; call paypal and discuss it—although recently I just get sent to the philippine call center and they have no clue how to help.

I find it odd that items go to the verified paypal addresses; yet get charged back (no one is trying to change shipping addresses).

So I said all of that to say this: Is anyone here experiencing a similar problem? If so, how are you handling it?

I certainly do not want to slight a genuine customer, but on the other hand, from past experiences of dealing with fraud and paypal, paypal does have a threshold of how much chargeback they will allow before they may decide not to work with you anymore—I had a paypal account suspended 10 years ago due to a fraud ring hitting me when I sold computers—it technically wasn’t my fault, they okayed it, but they decided I was a risky store and stopped our partnership. I’m trying to avoid that again. It’s so hard when paypal holds all the customer information and you are suppose to trust their verification process—somehow its faulty and I’m not at ease at all—I’ve gone out of computers and into sporting, home and garden—looks like there is still a fraud niche there to.

thank you for any insights you may have for me.

Teresa (My Picks for You)

asked about 2 months ago

2 Answers

This is an official Bonanza response.

Hello teresbfree,

We are so sorry to hear about your experience with these chargebacks.

Bonanza takes these issues very seriously and is taking steps to investigate these reports.

In the meantime, we have a few recommendations that may help you protect your business.

Notify your payment processor (PayPal, Stripe or Amazon Pay).
Payment processors utilize fraud check systems to prevent fraudulent transactions from occurring through their payment platform. If you suspect the payment you received is fraudulent, notify your payment processor so they can review the buyer’s account and payment history. Many payment processors offer a level of seller protection for fraudulent transactions. Be sure to provide them with evidence including the order summary, packing slip and any tracking details showing delivery to the buyer. If the payment processor indicates they believe the payment is fraudulent, let us know immediately so we can use that information in our investigation.
Cancel the order.

If you believe the transaction is fraudulent, we recommend issuing a full refund to the buyer via the payment method they used during checkout (PayPal, Stripe or Amazon Pay). Once you have refunded the payment, you can request a refund of final value fees from your billing statement or the order summary. Learn more about canceling a transaction and requesting a refund of selling fees on the following help page:
https://support.bonanza.com/hc/en-us/articles/360001116212
Block the buyer.

You can block buyers from making purchases from your booth in your booth settings. Hover your mouse over the “Selling” link in the upper left-hand corner, then select “Booth settings” from the drop-down, then select the “Payments & purchases” tab. Check the box to ”
Ignore purchases from these users,” then enter the buyer’s username in the text field below. Select the buyer’s name from the populated list, then save your changes by clicking the green button at the bottom of the page. Learn more about blocking buyers here:
https://support.bonanza.com/hc/en-us/articles/360001135971

We appreciate you bringing this matter to our attention. If you have additional questions or if we can be of further assistance, please contact us at [email protected].”

Kind Regards

Wanda T.
Happiness Producer
Bonanza Support Team

answered about 2 months ago

One thing you can try, though it might slow down a legit sale is to change your settings so that you have to approve the purchase. This will give you time to contact the buyer, to get a feel for authenticity of the purchase and to decide to go through with it. It will give you a chance to accept the sale or deny it.

If the person is legit and really wants the item they will come back and follow through with the purchase.

Scammer will probably not bother with even going through with the attempt if they see seller approval first.

You can also just set it for items that seem to get hit the most often..and not all items

There is also an option that you will only allow buyers with x number of Bonz FB to purchase..I believe that if they do not then they will be sent to you as an OBO for approval (this you might want to check with support)

Otherwise see if there is something you can work out with bonz

answered about 2 months ago

ccmom
Reputation: 12281
See ccmom's booth

1 Comment

Littleblackdog April 18, 2021

These are all excellent suggestions!

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