I closed my booth a few months ago and got confirmation from Bonanza at the time, saying “We’re sorry to see you go…” I was having trouble with problems between Bonanza and eBay and with only one or two sales a month on Bonanza, it wasn’t worth the problems to keep Bonanza account active. Today I received an email saying “You’ve sold something on Bonanza!” – WHAT?? How can that be, when I closed my account? Not happy about this. Didn’t make much money on the item and I don’t want to have to deal with this account. When I go to options under my account, the option to close my booth no longer shows (because it SHOULD BE CLOSED…?) HOW DO I GET THE ACCOUNT CLOSED?
|
VintageTreasures21 Reputation: 10 See VintageTreasures21's booth |
There are two possibilities that come to mind for why this may have happened.
1. Do you have multiple seller accounts (use names) and perhaps closed a different account than VintageTreasures21?
2. Do you still have fees that you owe Bonanza? This is from their HELP page about closing your account or booth.
“You cannot cancel your Bonanza account if you have unshipped orders or an open balance of final value fees. Contact Bonanza Support for assistance with canceling your account if you have unshipped orders or final value fees due. "Here is that help page https://support.bonanza.com/hc/en-us/articles/360001146392-Cancel-Your-Bonanza-Booth-or-Account
Here’s a quick fix that you can use to take your items off the market… put all of your items on RESERVED status by using the Batch Editor. Here’s how if you are unfamiliar with this
https://support.bonanza.com/hc/en-us/articles/360001137311-Reserving-Items-and-Booth-Vacation-Mode
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
Viewed: 3106 times
Asked: over 1 year ago
Latest response: over 1 year ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment