Hi,
I bought an Adobe Acrobat licence back in 2017. I have recently changed over laptops and found that im unable to transfer the licence. More so it has stated that it is now deactivated. I had bought this outright and therefore should have it indefinitely.
Any advice on how I can recover this from Bonaza as every effort to seek assistance has been unsuccessful. It appears they have wiped there hands of this and more so Adobe have advised that they are not a licenced re-seller and therefore cannot assist
|
MichaelC1957 Reputation: 10 |
Adobe software usually has a procedure where there software can be “deactivated” (or uninstalled) on one computer and then installed( “reactivated”) on a different computer. Most times, this can be done from within the application itself. Look for such an option under one of the menu options when running the software. The seller of the software and/or Bonanza (which is just the marketplace the seller uses) cannot do anything about switching the software to a different computer.
It is Adobe that regulates the activation of their software. This policy ensures that people are not purchasing one copy of software and installing it on multiple machines. That is why they have the deactivation/reactivation procedure.
[URL removed]
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
It appears they have wiped there hands of this and more so Adobe have advised that they are not a licenced re-seller and therefore cannot assist.
|
|
hankfreid Reputation: 46 |
Viewed: 1187 times
Asked: about 5 years ago
Latest response: over 3 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
1 Comment