How do i upload a video to show the problem with the item i received that is not working properly?

I received some Earin earbuds. They were advertised as brand new, and appear to be brand new, but they are not working. They are supposed to flash once charged up so I can pair them with my phone, but they are not flashing at all and I have tried pairing them with other phones, but they simply are not working at all. Earin will not honor a warranty since I did not purchase from an authorized reseller. In fact, they basically stopped responding to my requests for help. The seller wants a video and I don’t know how to upload it to the disputed claim area where we are talking. This is my first purchase on Bonanza, so I am very bummed out.

asked about 2 months ago

simone805
Reputation: 10

2 Comments

Atomicdiner March 07, 2021

Thats a bunch of BS. They are defective (yes it happens, even if new) Personally I would have NO WAY to creat a video, much less send one if happened to me. Request a refund or replacement, if not open a case on Paypal. This is seller responsibility, NOT bonanza’s fault. e

ccmom March 07, 2021

as tomwayne says send directly to seller….also open a case on PP and send it to them also

2 Answers

This is an official Bonanza response.

Hello simone805
Welcome to the Bonanza Community!!

If you need additional support please email our support team and we will be glad to assist you further. Contact us at [email protected]
Thank you and Happy Selling!
Kind Regards

Wanda T.
Happiness Producer
Bonanza Support Team

answered about 1 month ago

Ask the seller for an email address and attach the file to an email and send directly.

answered about 2 months ago

tomwayne1
Reputation: 8139
See tomwayne1's booth
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