How do i cancel order and offer refund?

I ran out of stock on an item and have to refund the buyer. Now, do I refund the buyer the purchase total of ($59.04) or the total after the fees were taken out ($53.40)?

Thank you,

Gina

asked about 2 months ago

2 Answers

If the buyer used paypal..go to paypal and find the invoice and Click on Refund.

If the buyer used Stripe..do the same

Essentially go to the payment processor and refund the purchase.

When you have done so…get the transaction ID# for refund
Go to
seller Dashboard
Current Statement
Find Invoice
Click on red x
Ask for refund of fees (provide ID# if needed)….the last time I refunded, since taxes were collected, bonanza was also notified by paypal

for more information

https://support.bonanza.com/hc/en-us/articles/360001116212-How-do-I-Cancel-a-Transaction-on-Bonanza-

answered about 2 months ago

ccmom
Reputation: 12157
See ccmom's booth

You would refund the buyer the entire purchase total ($59.04). The error was not due to the buyer so they should receive a full refund.

You will receive all your fees back from Bonanza (follow ccmom’s instructions) so the only amount you will be out is what the payment processor (paypal or stripe) keeps.

answered about 2 months ago

Question Vitals

Viewed: 134 times

Asked: about 2 months ago

Latest response: about 2 months ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.