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How can i edit shipping label info?
Upvote this question 1 Downvote this question

I am trying to print a shipping label for a customer order (via Bonanza), but I am getting an error because the customer does not have their last name filled in on the shipping information. However, I can see the last name on the order page. But Bonanza does not let me edit the customer address/name, instead it’s just giving an error message and not letting me create a label. Does anyone know a way around this issue?

PS It was not a Paypal order (it’s Stripe) so I can’t just do it through Paypal. And right now my Paypal balance is zero so I’m not able to create a separate label on Paypal (they seem to only use your balance for that – not letting me select my linked bank account instead).

asked over 5 years ago

KazooDecor
Reputation: 650
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2 Answers

This is an official Bonanza response.

Accept hover

Hello KazooDecor,

Welcome to the Bonanza Community!!

We recommend that you contact Bonanza Support, they can assist you with updating the name on the order.

Please email our award-winning support team and they will be glad to assist you further. [email protected]

Thank you and Happy Selling!
Kind Regards
Wanda
Bonanza Support

answered over 5 years ago

bonanzawanda
Reputation: 1046
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4 Comments

KazooDecor says: January 09, 2020

Thanks, but I already shipped it retail priority mail, since it had to go out to the customer today. Next time, I will contact support.

ccmom says: January 11, 2020

dear bonanza please make sure customers fill in complete name and address…thanks

KazooDecor says: January 13, 2020

Yes, I want to second ccmom’s request! I just received a second order over the weekend… different person, but same problem

KazooDecor says: January 13, 2020

I’ve requested Bonanza Support to edit the shipping info, but it would be much easier if this was done automatically

Upvote this answer 3 Downvote this answer

You can still print it on paypal…use the shipping tool (Click on manage multi order shipping tool, then create label)

either way you can create a label

I use it for all my stripe and amazon pay shipping orders

If you have paypal balance as first choice for payment, then switch to another option as first choice…(using the manage multi order shipping allows me to choose payment option)

Also..I really wish buyers would fill their whole name when purchasing or bonanza would not allow check out until all information has been entered…

I have had to actually email people to ask them their last name (paypal is not a problem, their info is there) but on Stripe that is not always the case

answered over 5 years ago

ccmom
Reputation: 12648
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8 Comments

KazooDecor says: January 08, 2020

Thanks. I’ve tried looking in the options in Paypal for multi-order shipping, but it’s not letting me choose a different payment method. Oh well… I might just have to take it to the post office tomorrow & pay retail (it’s a first class package, so I can’t do it online)

ccmom says: January 09, 2020

not meaning to be nosy but why not use paypal balance…I leave 30-50 in there specifically for labels…no different than loading a balance for here…

KazooDecor says: January 09, 2020

ccmom – normally I have balance in there, since I don’t usually use Paypal for labels it’s not an issue… But I just had a payment go through that wiped my balance to zero (it rolls over to my linked bank account if there’s no Paypal balance… but apparently labels don’t do that).

KazooDecor says: January 09, 2020

Oh well… off to the post office this morning I guess :=(

KazooDecor says: January 09, 2020

I just realized that at the post office the first class package weight limit is 13oz (only goes up to 15.9 oz if you print online). My package is 15oz, so looks like I’m going to have to eat the difference & send it Priority anyway. Wish Bonanza would check proper shipping info before customer pays

ccmom says: January 09, 2020

sorry you had to pay the extra..curious, I thought if there was no balance it would allow an alternative payment..I know I paid for postage once with my funds from my checking account, because I too had just payment that wiped my account also…I need to check that out more carefully .

KazooDecor says: January 09, 2020

yes, it was strange that didn’t work. My Paypal always just rolls over to my linked bank account for purchases etc. But it didn’t work for labels.

ccmom says: January 09, 2020

Maybe sign up for pirate ship as backup..l have account but don’t use much

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