I keep getting Error #563 every time I attempt to update my booth. In addition, product/item listings are not going live and not appearing in booth.
When I add/edit an item listing, it says it won’t go live until I click “Update Booth”. When I click “Update Booth”, I get Error 563.
Please see the following error [URL removed]
“Whoops. There was an error.”
“Failed with error #563. Please contact support@bonanza for more information.”
“Warning message”
“There are items in your booth that are ready for sale, but not visible to buyers yet. Return to booth edit page and click “Update Booth” to make all items visible."
When I click “Update Booth”, I get two messages. One is the above Error #563 message. The other says that the booth is active, however despite the booth being active the products do not appear within it.
Please advise.
TIA.
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WellnessMedSpa Reputation: 29 See WellnessMedSpa's booth |
Error 563’s require to you contact support to request manual booth approval. Once you do, hang tight, we will do our best to get to you as soon as time permits.
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bonanzamark Reputation: 1539 See bonanzamark's booth |
I am also getting the Error #563 message. I don’t understand why I need manual approve to active my booth. Can anyone shed some light on this issue?
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lavendar2 Reputation: 12 See lavendar2's booth |
2 Comments
I received an Error# 563 last Thursday. Effectively makes it impossible to add or change status of any item. I was informed by Support that my booth had been “randomly queued for a manual review.” it was fixed by the next day but has the effect of having put your booth on vacation. It has greatly reduced the bot activity. The highest since then has been 245 while in the preceding 10 days the lowest day was 390. My actual views, while no longer very good, are even worse now. I take “randomly queued” as a descriptive term for glitch.
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sheepish Reputation: 276 See sheepish's booth |
4 Comments
“Once edited, it disappeared along with the other two listings. I suppose I shouldn’t create any more until the three existing ones start appearing.”
Actually, if You wish, You can work on your booth and create new listings, but instead of setting them for sale, use the “Save for later” button (it’s a smaller one and is right below the “Save this changes…” button.
This way You will save the item and it will be ready to post for sale manually at a later time (by clicking then on the “Save this changes…” button on the particular listing or via Batch edit items.
Maybe just because of Your category B. needs to check Your items more carefully.
I know it’s very frustrating, when Your items are not showing online right away, I hope they will be visible pretty soon.
Welcome and good luck!
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
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sglory777 Reputation: 26 See sglory777's booth |
I’m new and I’m having this problem too.
Failed with error #563. Please contact support@bonanza for more information.
This does not help me understand what to do next. This does not work as an email so how do I contact support. A simple real link would help. I spent to much time looking up the answer.
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freidaw_mac_com Reputation: 14 See freidaw_mac_com's booth |
Hello my error # 563 is already 24 hours have passed and nothing has changed. I am what I am doing wrong? or are you doing wrong?
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RZ_Group Reputation: 12 See RZ_Group's booth |
1 Comment
I’m getting the same error. Still no response from Bonanza.
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Zach_Attack Reputation: 12 See Zach_Attack's booth |
I got the same error too. I have contact support, but there is no answer. I’m still waiting
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ralphkaiser Reputation: 12 See ralphkaiser's booth |
I sent a message to customer service ([email protected]), but it’s been a week there was no reply.
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WinnerStore Reputation: 12 See WinnerStore's booth |
YES ALL I HAVE EXPERIENCED THE EXACT SAME THING & SUPPORT IS SOOOO FAR FROM IT ITS GOING ON ALMOST A WHOLE WEEK & A HALF WITH NO ASNWERS I’M ALREADY TRYING TO FIND ANOTHER OPTION BECAUSE THIS IS NOT RIGHT & POOR CUSTOMER SERVICE & MORE THAN THAT A HUUUUGE! KILL IN POTENTIAL SALES HECK I HAVE OVER 31 PRODUCTS UPLOADED & CAN ONLY VIEW 19 & 19 CAN ONLY BE VIEWED BY CUSTOMERS& I’VE EMAILED & EMAILED STILL NOTHING!! I DON’T USUALLY BASH ANY COMPANY LIKE THIS, BUT WOWWW PEOPLE HOW CAN YOU NOT SATISFY A 1ST TIME CUSTOMER! AT LEAST AN EMAIL SAYING THIS IS WRONG OR THAT OR SOMETHING BUT NO RESPONSE BUT NEWSLETTERS!???? COME ON!!!!
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daddi2148 Reputation: 12 See daddi2148's booth |
Hello my error # 563 is already 3 day have passed and nothing has changed. I am what I am doing wrong? or are you doing wrong?
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recheapshop Reputation: 16 See recheapshop's booth |
I have the same Error #563. 3 days now and still no response from numerous emails to [email protected]. This occurred after my paypal acct was put on a limit. Bonanza emailed right after and said my booth would be put on hold since customers are not able to pay through paypal. I have corrected my paypal acct. since then but still my booth is on hold and still no email response.
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streemline13 Reputation: 14 See streemline13's booth |
I just got the error. Hoping I can get this resolved quickly and go back to selling…Not in the mood to build my own web store, honestly. Set email to support and hoping to hear back soon.
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errofoxx Reputation: 12 See errofoxx's booth |
I just got this error code for both of my booths, and bonanza support came back with I had an outstanding seller free of $3.00, for a booth I do not even own, and as a result both of my booths that I do own and pay for have been down for 4 days now cause this other seller did not pay his!! I ask them to check my account to verify that I do not own the booth in question, and never have, and I even offered to pay the $3.00 for somebody’s elses booth to get my too back online. My fees are paid each and every month automatically directly from my credit cart and it’s current and my bill have always been paid up to date. Even EBay was not this screwed up, the knew who owed them $$
Now I have over 800 item sitting idle and no way to be sold or viewed, this is not good business by Bonanza to hurt honest and paying customers!!
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Treasuretique Reputation: 12 See Treasuretique's booth |
FIND ANOTHER OPTION BECAUSE THIS IS NOT RIGHT & POOR CUSTOMER SERVICE PEOPLE,
EBAY IS THE BEST…
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shopnsaveshop Reputation: 14 See shopnsaveshop's booth |
Yeah the same thing happened to me. The agent gave me the wrong response for why it happened. It wasn’t even the same item. poor customer service. If this is not resolved, I will be going elsewhere with my business. Really poor customer service.
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Life_Changes Reputation: 12 See Life_Changes' booth |
I am receiving this error message now too. I have been struggling with the customer service, I had over 32K items in my booth, now I am locked. I strive for great customer service for my customers, and I don’t want this to affect my reputation. I know many have said go elsewhere, what options are available besides E-Bay?
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tastybakes14 Reputation: 12 See tastybakes14's booth |
“Failed with error #563. Please contact support@bonanza for more information.”
“Warning message”
no response from Bonanza.
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thepereiras2 Reputation: 12 See thepereiras2's booth |
I’ve this message [URL removed]
Your booth is currently on hold
Whoops. There was an error. Failed with error #563. Please contact [email protected] for more information.
it’s over 2 day’s and still no change
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Arliando Reputation: 14 See Arliando's booth |
Failed with error #563. Please contact [email protected] for more information
Antique_Memories
Am I going to get my money back from Bonanza for posting fees?
Otherwise I must contact VISA and tell them bonanza is a Non Performance website that did not honor its contractual agreement for the sale of my items.
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Antiques_memories Reputation: 14 See Antiques_memories' booth |
I’ve this message [URL removed]
Your booth is currently on hold
Whoops. There was an error. Failed with error #563. Please contact [email protected] for more information.
2 WEEKS ALREADY
is THERE SOMEBODY GOING TO DO SOMETHING OR JUST IGNOR?
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KristapsR Reputation: 12 See KristapsR's booth |
good evening
I received the error message # 563 in my store.
They asked to contact the suprote to solve it.
I work a good time with Bonanza, I have a virtual store to inaugurate on its platform.
All my products are in reserve.
What happened and what will be done
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Kobowt_Imports Reputation: 12 See Kobowt_Imports' booth |
The best sales platform is kobowt.com
without bureaucracy, and without harming the seller
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Big_brands Reputation: 12 |
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Asked: over 8 years ago
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3 Comments