I need some help…. I sold an item this weekend (YEAH!!!) BUT the customer was able to chose insurance and media mail. No charge for the insurance either. I would have never in a million years checked “let customer choose” their shipping option, but apparently it happened. I have spent the last hours going thru each listing and ONLY the items that could ship media mail are checked, everything else seems ok. So how does this happen
I will not go back to the customer, not their fault. I need to know how to fix this so it doesn’t happen in the future.
Now that I vented that issue, can some explain why when the customer pays shipping, there is a VERY short list of options to choose. There is NO Standard Mail, most of the time it’s only Media, First Class and Priority. Yet, when I pay shipping, there is a whole list of options. Shouldn’t they be the same? I can’t ship 30% of my items First Class as they are fragrances, containing alcohol so the customer has to pay Priority or pass on the sale.
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Once_Again Reputation: 525 See Once_Again's booth |
When you set up calc shipping you have to choose which options that you want your customer to have..
if you do not choose, then the first option (usually media mail) will be the one selected….
Please note, standand parcel is no longer offered by the USPS for zones 1-4 as calc by your location (now called retail ground) and can not be chosen as an option until.. origin zipcode and delivery zipcode are entered and that is why not all the options are given at the time of purchase, because the information is not known at time of setting up calc shipping…post office is phasing out standard mail (and only offers it to zones 5-9)
As to the insurance, that is usually set up in shipping profiles…and that is where you add the cost in…
So make sure you have chosen which shipping option(s) best fits the item(s)..
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I chose these 2 and the buyer can now choose between FC and Priority I cannot give the buyer the option of standard, because the required info is not known until purchase. The best way to handle any standard items is to use flat rate shipping.
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ccmom Reputation: 12648 See ccmom's booth |
When we use a flat rate shipping amount or free shipping, we never put in what type of service, we just use unspecified shipping and have never had a problem.
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A2z4u2c Reputation: 1291 See A2z4u2c's booth |
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