Changer costumer order
0

Hello,
I have a costumer that just asked me to change the order se placed but I cant see how to do it. Any advice please ?

Thanks!

asked 27 days ago

2 Comments

Atomicdiner August 23, 2019

Without knowing what the change is, all I can advise is BE CAREFUL if it is to change the shipping address as you are setting yourself up for an ITEM NOT RECEIVED that was tied to the original PAYMENT address.

ShaneP329 August 26, 2019

https://freejobalert.vip/ https://gimp.software/ https://notepad.software/

1 Answer
3
Accept hover

If they want to change the item(s), then it would be better if you refund the purchase (assuming you haven’t shipped it yet) and then ask buyer to re-purchase the item in a second transaction. If you don’t do that, two possible scenarios could happen that wouldn’t be favorable to you:

1) As Atomicdiner stated above, you need to ship to the address that is in the sales record.
2) Assuming buyer wants a different item (item, color change, etc.), buyer could claim that the item was “Not As Described” as in the original purchase and file a claim.

selected by Bonanza as the best answer

answered 27 days ago

tomwayne1
Reputation: 6707
See tomwayne1's booth
Question Vitals

Viewed: 170 times

Asked: 27 days ago

Latest response: 27 days ago

To Answer Brilliantly

Remember these tips:

  • Use links to other sources to support your opinions
  • Use examples where possible
  • Put yourself in the inquirers shoes: what extra info would be helpful?

Should I post a comment or an answer?

You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?

Post an answer for:

  • Replies that directly and specifically answer the original question

Post a comment for:

  • "Thanks," "Me too," "I agree," or "Works for me" types of replies
  • When you would like the original poster to provide more details
  • When you have more to add to someone else's question or answer

See also our Roundtable FAQ.

Formatting

Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.