Buyer's phone number appears in sales order summary box

Noticed it today in the Order Summary box. Just wanted to point it out in case others missed it.

I usually don’t have a reason to call a buyer but it’s nice to have it there instead of trying to track it down via their method of payment.

asked about 1 month ago


EmpressDepot May 14, 2019

Thanks for bringing this to my attention. Never knew.

EmpressDepot May 14, 2019

Looked back and figured out that I have had about 30% leave their phone numbers.

MommyOf2QTsLipWorks May 14, 2019

I really don’t think the phone numbers were there before today. I always look at that section for type of payment (paypal or amazon pay) so I know how to print my shipping label. Maybe it was just added to the “free” booths?

3 Answers

On ebay phone numbers are always provided in the paypal transaction info. It’s actually important to have that number. If a seller is shipping UPS or any way other than USPS the phone number is suppose to be provided on the shipping label in case of delivery problems. I’ve had deliveries in the winter months from both FedEx & UPS where they can’t get in my driveway with their vehicles and they have called me & I’ve met them to pick up my package. When a shipper doesn’t print my phone # on the label I have to drive over 100 miles round trip to the UPS facility to pick up my packages. It makes it a whole lot more convenient if the packages have my phone number on them.

answered about 1 month ago


It’s very handy to have, although I hadn’t noticed it previously. As mentioned above, it’s nice to have if there’s a delivery problem.

Canada Post asks for it on international parcels, so it would be nice if it came up. I know lots of people freak out over giving their phone number (Etsy) and claim they wouldn’t buy from a seller who required it. Really? If it was only populated on the shipping label, it would be used as needed. What the heck good is it for the delivery driver to call ME (the seller), if your (the buyer) driveway is blocked or something?

answered about 1 month ago

1 Comment

MommyOf2QTsLipWorks May 16, 2019

It’s now printing on the packing lists too. I know for sure it was not there prior to a few days ago. I don’t understand the big deal giving your phone number either. Numbers have been freely handed out in phone books for years. Unless of course you have an unlisted number.


It’s been there a while but in the ten years that I’ve been selling on Bonanza, I’ve only had ONE buyer fill in their phone number.

answered about 1 month ago

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MommyOf2QTsLipWorks May 14, 2019

I just noticed it in my Order Summary box today and I’ve been selling here for about 10 years too. Not like me to not notice something like that. Maybe just new to my account. I looked back at previous sales and sure enough, it’s there and about 30% of my buyers filled it in.

EmpressDepot May 14, 2019

I must not have had any leave their number…that I realized it is but now this makes me want to look back.

gearseller2 May 19, 2019

I, too, have just seen that after reading this post. I am confident it has not always been there as I have often wished it were! Thanks for posting the issue.

MommyOf2QTsLipWorks May 19, 2019

You’re welcome gearseller2.

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