Block user from sending messages (?)

Hello, hello!

I’ve returned to Bonanza after a two year hiatus and am having issues with someone who is continually sending me messages about the same thing. Realizing this person is either harassing me by sucking up valuable time or what have ya, I have notified her/him that, because I have offered several options which have been refused, there simply is nothing I can offer her/him that meet her/his needs. (I truly suspect this user is intentionally attempting to annoy me; but that’s just my opinion. It simply has “that feel”.)

Is there any way to block a user from sending messages? (I have already – just now – placed the users name on the “Ignore purchases from these users” spot, but I do not see any options I can utilize to prevent any further messaging/contact.)

Thank you for your assistance.

Joyfully yours,
- Sabrina

EDITED to clean up typos. ;)

asked about 11 years ago

5 Answers

You can block from purchasing and forward unwanted messages to support..but you cannot block messages as far as I know…

answered about 11 years ago

ccmom
Reputation: 12648
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1 Comment

Sabrina0222 says: March 06, 2014

Thank you very much for your response. I’ll give that a try.

You’ve made it clear that you are finished communicating. How about just deleting any future messages?

answered about 11 years ago

1 Comment

gearseller2 says: March 09, 2014

Problem with this one due to Bonanza new rating system of time of response, shipping etc-sometimes a customer will send me a couple of messages and if I only reply using one of them it gets counted as not replying in a timely manner to t he others (one of my least favorite features here)

i wish i could do what you want with some of my clients.

answered about 11 years ago

Ignore would be the best answer. You never know who we are dealing with, and remember this as well…it may well be someone from bonanza doing this just to see how you would treat them. it’s called being a spotter. My Dad told me about customers who would go into his paint and hardware store when he was a manager, and do every thing they could just to see how he would treat them. They would be awfully rude, and sometimes vulgar. he found out later, they were plants, working for the company.

answered about 11 years ago

1 Comment

ArtsyCrafteryStudio says: March 04, 2018

I can see this as a quality assurance tactic, but to subject someone to it constantly or continuously does not produce accurate results. Anyone who would pressure a person continuously is not a good manager. Even when working with irate customers in the public, a person gets breaks.

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answered almost 4 years ago

RyanC1690
Reputation: 20
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Asked: about 11 years ago

Latest response: almost 4 years ago

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