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Anyone else have this small issue?
Upvote this question 1 Downvote this question

Hi all,
I just had a nice purchase but somehow the order was split into two purchases with one item being purchased twice.
I have taken care of this and refunded the buyer for the double charge and shipping as they qualified for free shipping with this order.
I tried using the contact us but it just dumped my email as there is no selection for “other” in the drop down menu when contacting Bonz.

asked over 9 years ago

FrogAndBearCreations
Reputation: 1131
See FrogAndBearCreations' booth

1 Comment

theaboo1961 says: January 26, 2024

I was charged twice for the same sale. I already called my bank and submitted a claim. What is Bonanze trying to do? Is Bonanza a scam? I have a snapshot of the charges and wish we could upload files. 01/24/24 3556592 Shipping label assessment fees Credit or debit card REF #r11ax77e $2.00 01/24/

2 Answers
Upvote this answer 1 Downvote this answer

“… it just dumped my email as there is no selection for “other” in the drop down menu when contacting Bonz.”

To contact B. after my first sale, since there was no “other” category to suit my query, I’ve used a “General question” category and then I’ve written them in [URL removed]

“I couldn’t use “A sale I made” or “Selling on Bonanza” category, because then there was no proper for this case sub category and it couldn’t allow me to submit this form, so I’m sending it as a “General question”.

I’ve received B. support answer.

answered over 9 years ago

ArtistsUnion
Reputation: 3676
See ArtistsUnion's booth

3 Comments

FrogAndBearCreations says: October 16, 2015

Yes that is what I ended up doing![URL removed] Thanks for your answer

FrogAndBearCreations says: October 16, 2015

Also I wish it would allow you to go back to the original page without dumping all the info typed into the contact box

ArtistsUnion says: October 16, 2015

Me [URL removed] Usually, if I remember about [URL removed] before submitting any web form, I save it at least to the mouse, so it’s ready to paste again or I write it first in a notepad, M-Word, etc. (especially in a foreign language, when I need to check some words).

Upvote this answer 0 Downvote this answer

I was charged twice for the same sale. I already called my bank and submitted a claim. What is Bonanze trying to do? Is Bonanza a scam? I have a snapshot of the charges and wish we could upload files.

01/24/24 3556592 Shipping label assessment fees Credit or debit card REF #r11ax77e $2.00

01/24/24 3556591 Shipping label assessment fees Credit or debit card REF #r11ax77e $2.00

answered over 1 year ago

theaboo1961
Reputation: 20
See theaboo1961's booth
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