I had an order that was no longer in stock. I sent the buyer a notice and a full refund via paypal. However, the buyer was new with 0 feedback. The buyer gave me negative feedback, and now it put my account on probation.
So far, I have two negative feedbacks from new buyers with 0 feedback.
The first time, the buyer ordered an item, it did not fit. I sent him a refund via paypal. Sent the confirmation number, and he still was confused and frustrated about not being able to log into his account with either paypal or bonanza. Thus, all of his frustration fell on me getting negative feedback.
Second person just decided to dump a bucket of water on my head. Left negative feedback, even though I communicated with him about how the products from my ebay store are uploaded to bonanza booth. What it does not do is update from the ebay store when an item is sold on ebay. The item will still show up on bonanza booth.
It is for this reason why I don’t like selling to new buyers with 0 feedback.
On ebay, I can specify what type of new users can bid or buy my items.
Reputation is everything with selling used car parts online.
If a product is not a match, defective, or out of stock, I immediately send a refund with a deep apology. I don’t give people the run around about getting their money back. I want my customers to know that if anything is ever wrong, I will fix it. I want my customers to come back. I don’t want my customers feeling like they will have to fight, dispute, and argue to get their hard earned money back.
So, there you have it. I really think that bonanza should allow the seller to put limits on the type of buyers that can buy in the booth.
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MeridianSunAutoParts Reputation: 10 See MeridianSunAutoParts' booth |
Here are a couple of suggestions to try.
You can require buyers to have more than 0 feedback when making an offer. Go to Selling >> Booth Settings >> Payments & purchases. Check the box in the Buyer Restrictions section of that page next to Require shoppers have at least feedback to make an offer. Use the drop down menu to select the number of feedback you wish your buyer to have before making an offer. Then, click on the big green button at the bottom of the page to Save all of my changes.
If you have not requested a transaction cancellation and a fee refund on Bonanza, here is a link that will walk you through the [URL removed] https://www.bonanza.com/site_help/offers/cancel_transaction_on_bonanza
Also, once you have cancelled the transaction with the method above, contact support to see if they will remove your feedback ratings on the cancelled transactions using the Help >> Contact Support ticket submission process. Recommend taking a screenshot of your refund to the buyer and uploading it as part of your ticket request.
Hope this helps!
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InspiredCreations Reputation: 1435 See InspiredCreations' booth |
Ditto what InspiredCreastions stated
Here’s my 2 cents.
I highly recommend taking the time to learn Bonanza. Learn how the link between Bonanza and EBay work. There is a VAST amount of information here on these boards. I believe there is a way to Sync both sites so when something sells on Ebay it will be removed from Bonanza and vise versa. I don’t know for sure as I don’t use this option. I’m sure someone who does will be able to direct you to this area
IF the accounts are not synced, then it is our responsibility as booth owners to keep an eye on both accounts, and close the listing that didn’t sell.
On limiting the customers with zero feedback—-this will greatly reduce your customer base. 97% of my sales have been to new Bonanza users. I have 100% positive Bonanza feedback with over 300 sales. Yet very few have left feedback. This will undoubtedly limit your sales.
Customer service is essential. In order to provide this, you really need to learn the workings of Bonanza. Search these boards, search the help center, ask questions here.
Good luck!
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Once_Again Reputation: 525 See Once_Again's booth |
I would contact support here on Bonanza, explain the situation, and maybe they can retract those feedbacks. Customers never understand that “stuff” happens. They can get very pissy about things. I also think there are “customers” that are just trolling to be jerks. I’ve had it happen to me. No reason for a customer to give me negative feedback, they just wanted to ruin my 100% feedback score.
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Irene0526 Reputation: 572 See Irene0526's booth |
I would follow InspiredCreations advice…
I have a free standing web store that is not linked to any other site, do not sell on ebay and have not since 2009…..and when sales are made here, I have to manually delete or remove from stock on my site and vise versa…..it is just part of my daily routine
It is always advisable after every sale in either place to make sure it is removed from any other site…especially since you already know that the sync is not working for you (would contact bonz to check into this…may be a setting problem)
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ccmom Reputation: 12648 See ccmom's booth |
I have the same problem with you. I send a lot of mail to the buyer, but I can’t get a reply from the buyer. So I fed the question back to the bonanza team and were waiting for their response.
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XINDI Reputation: 113 See XINDI's booth |
Viewed: 1474 times
Asked: over 7 years ago
Latest response: over 7 years ago
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